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Genesys · 2 months ago

Senior Manager - HR Transformation & Operations

United States

Full-time

Remote

Senior Level, Lead/Staff

$123K/yr - $229K/yr

10+ years exp

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. The Senior Manager - HR Transformation & Operations leads the strategy, design, and delivery of HR analytics and performance measurements across the global People Operations organization.

Artificial Intelligence (AI)Cloud ComputingSaaSSoftware

Work & Life Balance

Responsibilities

Develop and maintain a global performance measurement strategy that aligns with HR transformation priorities, HR strategy, and enterprise objectives

Define and implement key performance indicators (KPIs) for operational efficiency, service delivery, digital adoption, and employee experience

Partner with senior HR and business leaders to establish data baselines, benchmarks, and success metrics for transformation initiatives

Ensure alignment between HR data strategies and enterprise performance frameworks

Lead the collection, analysis, and interpretation of data across HR operations, shared services, and transformation projects

Translate data into meaningful insights and narratives that influence strategic decisions and resource prioritization

Use advanced analytics and visualization tools to identify patterns, trends, and opportunities for process optimization and automation

Partner with the HRIS, HRSS, and HRPMO teams to ensure high data quality, consistency, and integrity across systems

Design and oversee executive level dashboards and reports that provide a clear view of operational performance, transformation progress, and business impact

Build data storytelling frameworks that connect HR performance to business outcomes such as efficiency, productivity, and employee engagement

Present findings and recommendations to HR leadership and executive stakeholders in a compelling, insight driven format

Continuously improve the reporting ecosystem by incorporating automation, predictive analytics, and AI driven visualization

Use insights and data models to identify process inefficiencies, gaps, and opportunities for standardization or automation

Partner with HR Operations, Knowledge Management, and PMO teams prioritize improvements based on business value and impact

Provide recommendations and business cases to support investment decisions in HR technology, process redesign, or service delivery enhancements

Foster a data driven mindset across People Operations by providing tools, training, and consultation to HR leaders and process owners

Partner with Finance, IT, and Analytics Centers of Excellence to align methodologies and share best practices

Ensure HR data strategies are compliant with privacy, governance, and ethical AI standards

Continuously evaluate the effectiveness of performance metrics and evolve frameworks to meet changing business needs

Monitor emerging trends in HR analytics, digital transformation measurement, and data storytelling to keep Genesys at the forefront of insight driven people operations

Champion experimentation and learning through pilot analytics projects and innovation sprints

Qualification

HR analyticsPerformance measurement frameworksData visualization toolsProcess improvement methodologiesBusiness intelligenceKPI dashboardsData storytellingAI familiarityLean certificationSix Sigma certificationDesign ThinkingCollaboration skillsCommunication skills