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Breeze Airways™ · 21 hours ago

Station Operations and Guest Services Supervisor

Windsor Locks, Connecticut, United States

Full-time

Onsite

Mid, Senior Level

4+ years exp

Breeze Airways is committed to making travel simple and affordable, and they are seeking a Supervisor for Guest and Station Operations. This role involves overseeing station operations, managing personnel, ensuring compliance with training and security regulations, and fostering a positive guest experience.

Air TransportationCustomer Service

Responsibilities

Facilitates, updates, and maintains Breeze Team member and business partner training across all lines of business

Ability to learn and train our Breeze Team members and business partners in all lines of business

At the direction of the Stations training team, ensure all training is consistent with Breeze Airways’ brand, policies, and procedures and in full compliance with set policies and regulations

At the direction of the Stations training team, ensure all training curricula are taught in a standardized and consistent manner

Work with the Stations training team to identify future and current training needs based on Breeze Airways’ goals

In partnership with the Stations training team, monitor and evaluate the training program’s effectiveness and recommend changes when needed

Respond to guest and company inquiries in peak periods with the understanding that the Breeze operation takes priority and supervisor will be required to support late/early operations, if necessary

Assist Guest Services senior leadership as needed

Assist the Area Manager of Station Operations & Guest Services with airport openings, supervising Team Members and managing business partners

In partnership with the assigned Area Manager, participate in frontline hiring events and offer feedback/recommendations on personnel selections

Proficient as peer and Team Member mentor for desired execution while assuring accountability for the correct execution of processes and procedures

Ensure adherence to airport and aircraft security regulations and report any anomalies through proper channels

Ensure and maintain a safe working environment and operation

Identify and implement operational improvements

Responsible for safety programs at the station to ensure a safe workplace and operation for Breeze Team members and Business Partners and guests — responsible for meeting all OSHA and local and state requirements

Work with Breeze team members and business partners to ensure we are meeting all operational KPI metrics

Follow up on all station delays and ensure timely reporting

Achieve all outlined performance measures and adhere to established standards in conjunction with Breeze Aviation Group Values of Safety, Kindness, Integrity, Ingenuity and Excellence

Must be able to obtain and maintain Ground Security Coordinator certification

Qualification

Airline Operational ExperienceMicrosoft OfficeLeadership ExperienceQuality AssuranceAirport Operations KnowledgeInterpersonal CommunicationsProblem SolvingAttention to DetailTeam Collaboration