Cyient · 3 days ago
Customer Engagement Manager – Avionics (SW & HW Development)
Rockford, IL
Full-time
Onsite
Senior Level, Lead/Staff
$150K/yr - $150K/yr
8+ years expCyient is seeking an experienced Customer Engagement Manager – Avionics to lead customer interactions and program execution for avionics software and hardware development projects. This role serves as the bridge between customers and internal engineering teams, ensuring clear communication and successful delivery of aerospace-grade solutions.
AnalyticsDatabaseInformation TechnologySoftware
Hiring Manager
Syed Moheen
Responsibilities
Serve as the primary customer contact throughout the project lifecycle
Understand customer needs, expectations, and constraints, and convert them into actionable engineering requirements
Lead regular customer touchpoints—technical reviews, schedule discussions, risk assessments, and milestone updates
Address escalations with structured communication and root-cause clarity
Own end-to-end delivery of avionics software and hardware development programs
Ensure alignment between internal teams (SW, HW, Systems, QA, Certification) and customer requirements
Develop, track, and optimize program schedules, milestones, and delivery roadmaps
Ensure deliveries comply with DO-178B/C, DO-254, ARP4754A, and customer-defined standards
Collaborate with engineering teams for requirement clarification, prioritization, and change control
Manage baselines, CRs, impact analysis, and approval workflows
Maintain traceability from requirements to design, implementation, verification, and certification artifacts
Demonstrate strong knowledge of avionics systems, LRUs, embedded software, and hardware components
Support technical discussions on architecture, integration constraints, certification impacts, and performance
Coordinate internal technical reviews and prepare teams for customer-facing sessions
Qualification
Required
Bachelor's or Master's degree in Electronics, Electrical, Computer Science, Aerospace Engineering, or related discipline
8–15 years of experience, including 3–5 years in customer engagement or project/program management
Strong avionics domain expertise
Hands-on experience with DO-178B/C
Hands-on experience with DO-254
Robust program management capabilities
Strong understanding of avionics SW/HW development processes
Deep experience with DO-178B/C (Software Certification)
Deep experience with DO-254 (Hardware Certification)
Knowledge of embedded systems, RTOS, microcontrollers, FPGA/ASIC fundamentals
Proven experience in customer-facing roles within aerospace/avionics
Strong stakeholder management, negotiation, and expectation-setting skills
Proficiency with project management and ALM tools (MS Project, Jira, Confluence, etc.)
Ability to lead technically complex discussions with cross-functional teams
Excellent written, verbal, and presentation communication skills
Ability to work under pressure with certification-driven timelines
Strong analytical, problem-solving, and conflict-resolution capabilities
Preferred
Exposure to integration labs, HIL/SIL environments, and verification processes
Company
Cyient
Cyient is a digital engineering and technology company specializing in management consulting and engineering services.
10001+ employees
H1B Sponsorship
Cyient has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (107)
2024 (77)
2023 (65)
2022 (116)
2021 (99)
2020 (226)
Funding
Current Stage
Public CompanyTotal Funding
$39.47MKey Investors
HDFC Mutual FundChrysCapital
2024-05-02Post Ipo Equity· $24.47M
2013-06-19Post Ipo Equity· $15M
2007-07-06Post Ipo Equity
Leadership Team
Krishna Bodanapu
Managing Director and CEO
Sukamal Banerjee
Executive Director & Chief Executive Officer
Recent News
2026-01-03
2025-12-27
2025-12-15
Company data provided by crunchbase