This job has closed.

Medequip UK · 3 days ago

Customer Service Coordinator

Rochester, NY

Full-time

Onsite

New Grad, Entry Level

Medequip UK is a leading provider of medical equipment services, dedicated to delivering support to local authorities and the NHS. They are seeking a Customer Services Coordinator to be the first point of contact for service users, ensuring efficient delivery and installation of equipment while maintaining exceptional customer experience levels.

Health CareHospitalityMedical DeviceNursing and Residential Care

No H1B

Responsibilities

Managing inbound and outbound calls – liaising with service users, their families and prescribers

Booking all delivery rounds in advance for Technicians and Service Engineers

Ensuring all client and delivery details are correct and up to date, adding updated notes to the system where necessary

Ensuring emergency jobs are actioned by relaying the requirements to the technicians and warehouse correctly

Answering emails, queries and complaints within Medequip agreed timeframes to an exceptional standard

Assessing the Technician’s workload to ensure each day’s jobs are varied and evenly distributed

You will be able to show empathy, patience and remain calm, adopting a positive and appropriate attitude to difficult situations as well as working effectively under pressure