CyrusOne · 21 hours ago
Tier One Technician
Norwalk, CT
Full-time
Onsite
Entry Level
$24/hr - $28/hr
1+ years expCyrusOne is a leading provider of data center services, and they are seeking a Tier One Technician to respond to customer inquiries and monitor infrastructure. The role involves initial customer contact, ticket management, and adherence to service level agreements while providing superior customer service.
Data CenterInformation ServicesInformation TechnologyWeb Hosting
Responsibilities
Initial point of contact (phone/emails/webmail) for all customer inquiries
Verifies all contacts against database to ensure that contact is authorized to open a trouble ticket
Acknowledges all incoming email and web ticket inquiries within 15 minutes of receipt
Provides superior customer service to all customers
Effectively coordinates and communicates with other teams
Adheres to customer-specific procedures and Service Level Agreements (SLA)
Monitors all alarm conditions; follows escalation policies and procedures and SEVERITY Level processes
Creates and maintains written procedures
Completes shift turnover at the onset and end of each shift
Monitors all sites utilizing on-line tools and systems such as LogicMonitor
Responds to all Data Center alarms per policies and procedures
Qualification
Required
Basic ability to identify and escalate technical issues pertaining to network and server communications
Strong customer service skills, technical aptitude and attention to detail
Ability to communicate clearly in both verbal and written form
Ability to understand company Severity Levels and adhere to associated escalation process and procedures
High level knowledge of monitoring tools and ticket management systems
High School Diploma or equivalent required
Preferred
General experience and knowledge of data center/ server room configurations preferred
1-2 year of Data Center, and Server Room experience preferred
1-2 year of Server or Network device experience and knowledge preferred
Associates Degree preferred, or equivalent work experience
MCP, MCSA, A+, NETWORK+, or equivalent preferred
Benefits
5% Annual Bonus
15% Shift differential for hours worked after 6pm and before 6am.
Comprehensive health, dental, and vision insurance plans, life and disability insurance, access to mental health resources and employee assistance program.
401(k) retirement plan with company match.
Generous paid time off, holidays and parental leave.
Company
CyrusOne
CyrusOne is a data center operator that offers colocation and peering services.
501-1000 employees
H1B Sponsorship
CyrusOne has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (2)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$11.89BKey Investors
JANA PartnersTD Securities
2024-07-15Debt Financing· $687.1M
2024-07-09Debt Financing· $7.9B
2024-05-15Debt Financing· $1.18B
Leadership Team
Eric Schwartz
Chief Executive Officer
Owen Morris
Chief Financial Officer
Recent News
Houston Chronicle
2025-12-12
Chicago Tribune
2025-12-02
Company data provided by crunchbase