Salesforce Helpdesk Support Specialist jobs in United States
cer-icon
Apply on Employer Site
company-logo

Origin Bank · 3 days ago

Salesforce Helpdesk Support Specialist

positionRuston, LA
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Origin Bank is seeking a Salesforce Help Desk Support Specialist to provide front-line support to Salesforce users across the organization. The role involves monitoring and resolving support tickets, troubleshooting common Salesforce-related issues, and ensuring timely and accurate issue resolution.

BankingFinanceFinancial Services
check
Growth Opportunities
check
H1B Sponsor Likelynote

Responsibilities

Monitor and manage support tickets within a Salesforce-based ticketing system
Respond to user requests submitted through tickets, email, and phone calls
Troubleshoot and resolve common Salesforce-related issues, including:
User access and permissions
Data entry and record updates
Reports and dashboards
Page layouts and field visibility
Accurately document issues, root causes, and resolutions in Salesforce
Escalate complex issues to Salesforce Administrators or Developers when needed
Ensure tickets are resolved within defined SLAs and properly closed
Communicate clearly and professionally with users throughout the support process
Identify recurring issues and recommend process improvements
Maintain up-to-date knowledge of Salesforce features, internal processes, and support procedures

Qualification

SalesforceTroubleshootingCustomer ServiceProblem SolvingSalesforce Administrator CertificationHelp Desk SupportSalesforce Security ModelSLA ManagementMicrosoft ExcelMicrosoft WordMicrosoft OutlookVisual BasicCommunication SkillsInterpersonal SkillsTeamwork

Required

Experience supporting users in Salesforce (Sales Cloud, Service Cloud, or custom environments)
Strong troubleshooting and problem-solving skills
Excellent verbal and written communication skills
Ability to manage multiple tickets
Customer-service mindset with a focus on issue resolution

Preferred

Salesforce Administrator experience or certification (Admin or Advanced Admin preferred)
Experience providing help desk support via phone and email
Knowledge of the Salesforce security model, including profiles, permission sets, and roles
Experience working with SLAs and ticket performance metrics
Basic understanding of workflows, flows, or validation rules

Company

Origin Bank

twittertwittertwitter
company-logo
A bank that offers personal banking and housing lending services in Louisiana, Mississippi, and Texas.
dateFounded in 1912
location
Ruston, Louisiana, USA
people-size501-1000 employees
web-link
https://www.origin.bank/en/

H1B Sponsorship

Origin Bank has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (2)

Funding

Current Stage
Public Company
Total Funding
$45M
2018-05-08IPO
2017-11-28Private Equity· $45M

Leadership Team

leader-logo
Zachariah Wasson
Executive Vice President and Chief Financial Officer
linkedin

Recent News

Business Wire
$45K Grant from FHLB Dallas and Four Banks Supports Affordable Housing in Louisiana
2025-10-31
Origin Bancorp, Inc.
Origin Bancorp, Inc. Announces Declaration of Quarterly Cash Dividend
2025-10-24
Morningstar.com
Media Advisory: FHLB Dallas Joins Four Banks to Award $45K Grant to Fuller Center for Housing NWLA Inc.
2025-10-24
Company data provided by crunchbase