NEOGOV · 1 day ago
Service Navigator II
Division of Aging and Independence, MD
Full-time
Onsite
Mid Level
$28.40/hr - $48.28/hr
3+ years expNEOGOV is part of Frederick County Government, dedicated to providing essential services to the community. The Service Navigator II role involves coordinating services for seniors, conducting assessments, and advocating for participants to help them achieve their goals.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Perform initial assessment to identify participants who meet eligibility requirements; develop “What Matters Most” plan of care for participants; manage assigned caseload; develop solutions to effectively link participants and agencies
Plan for, facilitate, and continually update plans via written and/or electronic documentation in the Division's database within 24 hours after participant contact
Promote and encourage participants’ engagement and self-management to achieve the identified “What Matters Most” goals
Identify, discuss and help to solve potential barriers related to participant’s home setting; work with participant to resolve barriers
Problem solve with participants, intervene in crisis situations and provide appropriate resource and referral information
Research, identify, refer and coordinate resources/services to achieve goals; as needed, coordinate follow-up assessments to assist in identifying needed changes to service plans
Develop and establish trusting relationships with Service Coordination participants and their families using culturally appropriate practices and principles
Advocate on behalf of participants; provide resource information and educate them to reach goals; assist with completing appropriate applications, renewal and registration forms for programs; provide ongoing follow up to ensure that their goals are being met and/ or new goals are identified
Perform monthly follow ups and ongoing interviews, or at greater frequency if needed, with participants via phone calls, home visits and other setting visits
Participate in trainings and programmatic reporting
Discuss and clearly convey participant issues; participate in service coordination team meetings
Coordinate health promotion activities and education for participants, optimizing participant independence through providing education and links to community resources
Provide regular updates to the Human Services Manager including participant status, and reporting which clearly describe progress, define needs or describe an issue
As a member of the Service Coordination team, identify areas of inefficiency and participate in quality assurance improvement plans
As needed, assist participants with scheduling and traveling to appointments; connect participants with transportation resources; provide appointment reminders as needed
Attend regular staff meetings, trainings/learning opportunities and other meetings as requested
Participate in community outreach initiatives
Promote diversity, equity, inclusion and belonging practices within the Division of Aging & Independence and within the Service Coordination Program
Perform other related duties as required
Qualification
Required
Associates Degree in Human Services, Human Development, Social Work, or a closely related field
3 years of related work experience in social work, counseling, crisis intervention or another human services field
Possession of a valid automobile operator's license
Current Service Coordinator certification recognized by the American Association of Service Coordinators or ability to obtain certification within 6 months of hire
Possession of current CPR, First Aid, and Stroke Smart Training, or ability to receive training and certification within 6 months of hire
Ability to maintain County authorized driver privileges
Considerable knowledge of community resources appropriate to the needs of Service Coordination participants
Ability to provide service coordination in compliance with Federal, State and local rules, regulations and policies
Thoughtful understanding of the importance or diversity, equity and inclusion dynamics, which includes cultural sensitivity and awareness
Ability to actively listen with empathy and encourage participants to communicate their needs
Ability and willingness to provide emotional support, encouragement and motivation to participants
Strong clerical skills, with ability to accurately prepare and maintain records and program documentation
Ability to effectively access and utilize computerized systems, including Microsoft Office Suite, to enter and maintain related data and statistics
Ability to effectively organize work, establish priorities and complete assigned duties with minimal supervision
Ability to work with sensitive, personal information and maintain appropriate confidentiality
Ability to develop and maintain effective working relationships with participants, team members, community organizations, co-workers, other members of the helping community and the general public, with particular sensitivity to the needs and priorities of older persons
Strong and effective spoken and written (English) communication and listening skills, including the ability to clearly convey client needs and participate in case management team meetings
Must be flexible and aware of situations in which escalation to a member of the Service Coordination team is necessary
Ability to maintain pertinent and professional and ethical standards all times
Ability to develop and maintain working relationship with persons of diverse educational, cultural and economic backgrounds; public officials and program administrators; co-workers and the general public
Ability to stay current with industry trends by referencing professional literature or publications, including Web-based information
Preferred
Work and/or volunteer experience in a community-based environment
Secondary language skills, particularly in Spanish
Experience working with the senior population
Experience providing case management and/or service coordination
Benefits
11 days of Vacation leave with increase after 2 years of employment
15 days of Sick leave with unlimited annual carryover
11 paid holidays, plus 2 additional floating holidays
Day 1 coverage of comprehensive Medical Insurance Plan options to include generous County Health Savings Account (HSA) contribution (if enrolled in the high-deductible plan). This is part of a full range of benefits including Dental, Vision, and Flexible Spending
Employee Health Center with no or low-cost primary and urgent care
100% County paid 2x annual salary Group Term Life Insurance and Accidental Death & Dismemberment (AD&D) benefit
County and Employee funded Defined Benefit Pension Plan
Work/Life balance programs include: Employee Assistance Program and Employee Wellness Program
Generous Tuition Reimbursement Program
Other employee-paid benefits such as Deferred Compensation Plan, Legal Resources, Supplemental Life Insurance, Critical Illness, Accident, and Hospital Indemnity Insurance, Lifetime Benefit with Long Term Care plan
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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