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Inside Higher Ed · 3 days ago

Learning Management System Associate

Tallahassee, FL

Full-time

Onsite

Entry Level

4+ years exp

Inside Higher Ed is seeking a Learning Management System Associate for Florida State University's Department of Information Technology Services. The role focuses on supporting the administration of the Canvas LMS and related tools, managing daily operations, and providing administrative support to students and instructors.

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Responsibilities

Performs basic LMS Course Management functions

Assists in the creation and setup of Engineering courses in the Engineering Canvas instance each semester

Generate and submit the FAMU student list for course evaluations to FSU for each semester

Manages the subaccounts and terms in the Engineering Canvas instance

Provides routine administrative support for the Canvas Engineering instance

Maintains basic knowledge of all LMS tools and features

Works with resources at both FAMU and FSU to address LMS-related issues

Manages the daily operations of the LMS

Generates basic reports using Canvas analytics

Provides basic Engineering Canvas support to students and instructors

Processes requests for course development sites

Processes requests for adding/removing users from Canvas courses and organizations

Creates announcements and email communications related to Canvas updates/changes

Handles Teaching Assistant Requests

Maintains LMS documentation

Assists with IT Procurement and E-Waste disposal processes on an as-needed basis

Provides excellent, responsive service to our college customers (faculty, staff, and students) when they contact our office

Assists with special projects and other duties as needed

Performs duties in compliance with ITS policies, guidelines, and processes pertaining to support requests, work orders, project management, change management, and incident management

Appropriately utilizes associated tools in accordance with ITS standards