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ChenMed · 1 day ago

Member Growth and Onboarding Coordinator

United States

Full-time

Remote

New Grad, Entry Level

$20.20/hr - $28.83/hr

ChenMed is transforming healthcare for seniors and changing America’s healthcare for the better. The Member Growth and Onboarding Coordinator ensures a smooth and welcoming experience for new patients, guiding them from acquisition to their confirmed first appointment and driving patient retention efforts.

Health CarePrimary and Urgent Care

Responsibilities

Ensures new patients successfully complete the onboarding process and attend their first appointment at one of our centers

Builds strong relationships with center and sales leaders to support patient onboarding efforts

Assists in the development and use of tools to track progress, identify potential challenges, and implement real-time solutions

Follows a standardized onboarding process to ensure consistent and efficient experience for new patients

Ensures new patients attend orientation and complete their initial appointment within the first 30 days of eligibility

Reaches out to 100% of disenrolled patients and coordinates next steps with center and sales leaders, to bring patients back

Supports the development of reports and insights to understand why patients disenroll and identify opportunities for continuous improvement

Collaborates with key stakeholders to implement strategies that address patient concerns and enhance retention

Provides updates to market and regional leaders on retention efforts and outcomes

Maintains and updates CRM tools to effectively manage patient retention and onboarding efforts

Builds strong partnerships with internal sales teams and market leaders to enhance the new patient experience

Assists in monitoring monthly and quarterly patient onboarding metrics to ensure goals are met

Supports the implementation of engagement strategies to drive patient retention and re-engagement efforts

Supports outreach and retention efforts during AEP, OEP, and SEP enrollment periods to maximize patient retention

Performs other duties as assigned and modified at manager’s discretion

Qualification

Patient onboardingPatient retentionCRM toolsBusiness acuityRelationship building

Required