Mondo · 2 days ago
Information Technology Support Specialist
Paris, KY
Contract
Onsite
Mid Level
$24/hr - $26/hr
3+ years expMondo is seeking an Associate Administrator for Client Technology to provide hands-on support for end-user hardware, software, and network systems. This role will focus on maintaining system uptime, resolving incidents, and assisting with IT infrastructure deployment and maintenance.
Human ResourcesRecruitingStaffing Agency
Responsibilities
Provide on-site support for PCs, servers, and networking hardware, including setup, deployment, and configuration
Support software applications such as Lotus Notes, MS Outlook, MS Office, Virtual Desktop, and Cisco networking tools
Perform hardware troubleshooting, including facility cabling, printers, RF units, and warehouse devices
Assist with mobile device deployment and support for smartphones and tablets
Monitor on-site IT systems, including backups, UPS systems, and other related infrastructure
Provide remote technical support for users across facilities
Conduct end-user training sessions and provide guidance on best practices for hardware and software usage
Engage and coordinate with external vendors for issue resolution and service requests
Assist in technology planning, budgeting, and process improvement initiatives
Maintain inventory and documentation for spare parts, electronic waste, and deployed hardware
Perform other duties as assigned by IT management or senior administrators
Qualification
Required
Associate's degree or technical school certification in Information Technology or related field preferred
3-5 years of experience providing IT or IS technical support
Troubleshooting and multitasking skills with the ability to adapt to changing priorities
Excellent customer service and communication skills
Ability to travel up to 15% as needed for facility support
Ability to work independently and manage multiple tasks simultaneously
Knowledge of Lotus Notes and LanDesk technologies (or equivalent enterprise tools)
Preferred
Experience supporting warehouse technologies (RF devices, label printers, terminals)
Familiarity with mobile device management (MDM) tools
Knowledge of networking fundamentals, including Cisco systems
Experience in corporate IT environments or multi-location support settings
Benefits
This role is eligible to enroll in both Mondo's health insurance plan and retirement plan.
Company
Mondo
Mondo is a staffing firm that focuses and specializes on niche IT, Tech, and digital marketing.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2018-12-10Acquired
Leadership Team
Meagan Humphrey
SVP, Operations
Stephanie Wernick Barker
President
Recent News
Company data provided by crunchbase