American Heart Association · 2 days ago
Program Implementation Manager, Clinical Studies
Chicago, IL
Full-time
Hybrid
Mid Level
$70K/yr - $90K/yr
3+ years expThe American Heart Association is seeking a Program Implementation Manager for Clinical Studies to enhance cardiovascular health. This role involves managing recruitment and project activities for clinical studies, building relationships with healthcare sites, and ensuring operational excellence throughout the clinical trial lifecycle.
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Responsibilities
Leverage available data to identify and develop pipeline of prospective hospitals and associated clinics for clinical trial patient referrals in a variety of Cardiovascular Diseases (CVD) trials. Cultivate and manage relationships to achieve program goals
Oversee and coordinate the full site activation lifecycle, including trial site contracting, regulatory onboarding, and required documentation
Prospect new hospitals and associated clinics by working with established customers, routinely reviewing their data, consulting on identification of patients and clearly conveying the referral process to all involved site staff
Serve as main account manager of participating sites. Onboard and train participating sites, providing education on protocol requirements, data collection, reporting expectations, and regulatory obligations; manage and consult sites on both site-level and system-level responsibilities
Ensure accuracy in information collected and oversee ongoing regulatory compliance and monitoring activities across trial sites, including internal tracking, regulatory documentation, and information shared with stakeholders
Routinely meet with and visit sites to boost patient referrals, focusing on gaining a deep understanding of care pathways and optimizing workflows
Lead and manage patient recruitment, enrollment, and retention strategies across trial sites, including outreach, screening, follow-up operations, and proactive troubleshooting of barriers; monitor performance and provide regular progress updates to trial leadership
Serve as the primary patient liaison throughout the clinical trial lifecycle, addressing barriers to participation, supporting long-term engagement, and sharing actionable insights with leadership to enhance patient experience and study outcomes
Assess each site’s clinical research team’s patient recruitment and retention success and offer suggestions for process improvement
Develop and deliver education toolkit and training materials to trial hospitals, field staff and other departments, ensuring you are always providing tangible solutions to overcome their evolving barrier(s
Establish and conduct related data monitoring activities including patient volume, referral tracking, data entry, engagement, data completion, data quality and patient and clinician barriers
Develop and deliver site and program-wide targeted education and training materials, utilizing collected insights; this includes fully developing and implementing national educational webinars for clinicians and healthcare leadership, researching and creating patient and clinician educational materials, etc
Identify, build, cultivate and manage key high-level partner and customer relationships to achieve program goals. Collaborate with any related project Committees, and other high-level physicians and C-suite members from participating sites and stakeholders
Analyze, collate, and present results of training, education, and data to continually evaluate next steps and needs for program. Address any inconsistencies appropriately and within a timely manner
Communicate regularly with Project leadership to ensure tasks are completed according to project timeline. Routinely prepare and present findings to internal and external project leadership. Work with colleagues and external partners through ongoing meetings to report out on project deliverables
Attend site meetings, project-level meetings, leadership meetings, and related scientific conferences
Serve as the primary point of contact for sites throughout the trial lifecycle, from initial engagement through closeout, ensuring strong collaboration, timely issue resolution, and adherence to study requirements
Other duties as assigned by the Supervisor, including additional trial support on other projects
Qualification
Required
Bachelor's Degree
Three (3) years of relevant experience
Experience interacting and engaging with clinicians and C-suite, ideally in a hospital setting
Experience communicating complex information and directions to varying levels of health care professionals and leadership
Strong verbal, written, and presentation communications skills, including communication with clinical leadership
Experience in healthcare or in a public health-related organization, clinical studies, clinical registries, patient registries, or quality improvement programs
Experience with program/project management, including experience in influencing performance without direct line accountability
Experience with account management and sales success/business development
Ability to function and drive work independently with minimal supervision
Experience with Microsoft Office suite skills, including Word, Excel, PowerPoint, and Outlook
Ability to work in a team environment and interact with all levels of American Heart Association staff, volunteers, and the public
Ability to travel up to 15% nationally with overnight stay
Preferred
Master's degree
Knowledge of clinical trial operations, preferably from a sponsor perspective
Knowledge of Cardiovascular Diseases
Benefits
Medical
Dental
Vision
Disability
Life insurance
Robust retirement program that includes an employer match and automatic contribution
Employee assistance program
Employee wellness program
Telemedicine
Medical consultation
Paid Time Off (PTO) at a minimum of 16 days per year for new employees
12 paid holidays off each year
Tuition Assistance
Company
American Heart Association
The American Heart Association is the nation’s oldest and largest voluntary health organization.
1001-5000 employees
H1B Sponsorship
American Heart Association has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (1)
2023 (4)
2022 (3)
2021 (2)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$4.62MKey Investors
Stupski FoundationAmeriCorps Public AlliesCity Furniture
2025-08-14Grant· $0.1M
2024-07-09Grant· $2.7M
2024-06-06Grant· $0.69M
Leadership Team
Jennifer Hall
Chief, Data Science and Analytics
Lynne Braggs
National, Sr. Director Digital Content Production, Creative (Marketing)
Recent News
2025-12-24
News-Medical.Net
2025-12-12
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