JPMorganChase · 2 weeks ago
Vice President, Card & Connect Commerce Insights
450 W 33rd St, New York, NY, 10001, US
Full-time
Onsite
Mid, Senior Level
$128K/yr - $205K/yr
5+ years expJPMorganChase is a leading financial services firm, and they are seeking a Vice President to join their CX Insights team. The role involves leveraging data and analytical tools to improve the customer experience in Card & Connected Commerce by identifying pain points and translating insights into actionable recommendations.
Asset ManagementBankingFinancial Services
Responsibilities
Aggregate and analyze CX data from multiple sources to identify key trends, pain points, and opportunities across Card & Connected Commerce
Synthesize findings into clear, actionable insights for business partners and leadership
Monitor and interpret NPS and other customer feedback metrics, highlighting challenges and recommending solutions
Collaborate with cross-functional teams to prioritize and implement CX improvements
Proactively communicate insights and recommendations to stakeholders, ensuring alignment and driving action
Support the development of business cases for CX initiatives based on data-driven insights
Qualification
Required
Strong analytical skills with experience in data interpretation and insight generation
Ability to translate complex data into clear, strategic recommendations for diverse audiences
Excellent written and verbal communication skills
Proven ability to collaborate effectively with cross-functional teams
Strong organizational skills and attention to detail
Proficiency in MS Excel, PowerPoint, and data visualization tools
Bachelor's degree required
Preferred
At least 5 years of relevant experience in customer experience, analytics, or a related field
Experience with strategy, consulting, or business analysis
In-depth knowledge of Card products and customer journeys
Master's degree preferred
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
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