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AWP Safety · 1 day ago

Customer Relations Account Specialist

Santa Ana, CA

Full-time

Onsite

Mid Level

$68K/yr - $72K/yr

3+ years exp

AWP Safety is a rapidly growing national safety services provider committed to protecting our customers’ people, businesses, and time. The Customer Relations Account Specialist is responsible for delivering excellent service, focusing on accurate invoicing, ensuring timely payments, and collaborating across all levels to achieve organizational goals.

Utilities

Responsibilities

Enter high volumes of data into the various systems timely and accurately for billing purposes

Adjust and handle billing discrepancies and rejections timely and accurately

Validate, verify, and compare contract agreements as needed

Provide excellent customer service and provide customers with a positive experience

Support the team in securing timely payments from customers

Act as a resource for other functions within AWP

Answer phones and respond to inquiries using a professional and courteous demeanor

Provide general office support and peer training as requested

Comply with all AWP policies, procedures, and safety requirements

Perform other duties and special projects as assigned

Qualification

AR/Billing experienceMicrosoft Office SuiteAccounting principlesCustomer service skillsProblem-solving skillsCritical thinking skillsAttention to detailOrganizational skillsVerbal communicationWritten communication

Required

High school diploma or GED required

Strong customer service skills

Basic knowledge of accounting principles and terminology; strong math skills

Excellent verbal and written communication

Intense focus on accuracy and attention to detail; organized

Problem-solving skills

Critical thinking skills

Demonstrate high degree of accuracy and attention to detail

Excellent organizational skills

Outgoing & assertive personality – not afraid to approach individuals

Proficiency with Microsoft Office Suite Products (Excel, Word)

Preferred

3-5 years AR/Billing experience

Experience with American Contractor, Prelude, Microsoft Great Plains, and Salesforce software

Benefits

Comprehensive benefits package including three medical plan options and two dental plan options, along with additional benefits such as Legal and Identity Shield, Accident, and Critical Illness coverage.

Eligibility for benefits starts on the 1st of the month following your hire date.

Company-paid life insurance coverage.

Company-paid long-term disability (LTD) insurance.

Availability of Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).

Participation in the 401(k) retirement plan.

Paid Time Off (PTO) and paid holidays.