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Zander Insurance · 4 days ago

Personal Lines Customer Service Representative

Nashville, TN

Full-time

Hybrid

New Grad, Entry Level

Zander Insurance is a 100-year-old company experiencing remarkable growth year over year, offering stability and opportunities in a thriving industry. They are seeking a Personal Lines Insurance Customer Service Representative (CSR) to provide client support, proactive communication, and teamwork to ensure exceptional service and client satisfaction.

Auto InsuranceFinancial ServicesHealth CareHealth InsuranceInsurance

Responsibilities

Help clients maintain their policies, handle inquiries, and process documentation

Engage with clients through calls and emails to gather necessary information and provide updates

Join a supportive team environment focused on professional growth and exceptional service

Work Hand-in-Hand with Account Managers to ensure client needs are handled promptly and accurately

Qualification

P&C LicensureClient SupportFast TypingProactive CommunicationTech-SavvyService-OrientedReliable & AdaptableTeam Player

Required

Able to obtain P&C licensure within 90 days, if not already licensed. Cost covered by Zander

Your typing speed is at least 45 WPM

Service-Oriented: You have a high service aptitude and the heart of a teacher

Reliable & Adaptable: You thrive in a fast-paced environment and are dependable

Tech-Savvy: You have the tools and ability to work from home efficiently

Use of office equipment including personal computer, multiple screens, printer, fax machine, scanner and telephone

Communicate effectively in English, writing and verbally in person, via email, video meetings and telephone

Communicate effectively via telephone for extended periods of time, up to 7 hours per day

Ability to pay attention, listen actively, analyze problems and evaluate options, focused on task, multi-task, decision making, and engage appropriately

Ability to appropriately handle stress in a fast-paced environment and interact appropriately with others

Sit & stand for extended periods of time up to 7 hours per day

Must be able to walk up and down stairs (there are no elevators in the 2-story main office Building)

Physical, consistent attendance during normal working hours within a standard 40-hour workweek, as many of the job duties are time sensitive and most effectively and efficiently resolved only through required immediate communication; additional hours may be required