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Richmark Property Management · 2 days ago

Assistant Community Manager

Greeley, CO

Full-time

Onsite

Mid Level

$22/hr - $22/hr

3+ years exp

Richmark Property Management is a family-owned company dedicated to enhancing communities through quality projects and initiatives. The Assistant Community Manager supports the leasing staff and Property Manager to ensure resident satisfaction and meet property goals through various responsibilities including leasing, marketing, and customer service.

Property ManagementReal EstateReal Estate Investment

Responsibilities

Enthusiastically embraces the company culture, provides a welcoming environment for residents and guests, demonstrates our drive to maintain the highest of standards, and provides the best possible experience for everyone on site

As a customer service expert, the Assistant Community Property Manager quickly responds to all complaints, questions, and requests, rushing forward to address and resolve all issues

The Assistant Community Property Manager seeks help from the Community Manager and/or maintenance staff to quickly resolve issues as required to ensure resident satisfaction

Directs leasing team to assure that all leads are responded to quickly and professionally, achieve occupancy goals at or above budget expectations

Verifies that all incoming traffic has been logged using the resident management software and that all follow-up contacts have been completed each day

Possesses superior product knowledge, including pricing and availability, specific floorplan information, and details of property amenities and common areas

Maintains excellent awareness of the local market and completes all market surveys as required

Has working knowledge of the local community, including local schools, business, and events

Ensures that renewal offers are delivered timely and works to bolster resident retention

Takes the lead in organizing community events, works to foster a strong sense of resident appreciation

Oversees collection of rents, assuring that monies are posted timely, late fees are collected, and evictions are filed on schedule

Manages resident delinquency, working with past due residents to collect required payments, and pushing overdue files to collections, as necessary

Monitors online reviews, social media, the property website(s), and all advertising for accuracy

Strives to learn the Community Manager’s role and is capable of confidently filling in for the community manager when needed

Assist with other duties as assigned

Qualification

Property management experienceMicrosoft ExcelProperty management softwareCustomer service skillsSocial media experienceVerbal communicationWritten communicationDecision making