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Alternate Solutions Health Network · 19 hours ago

Hospice Operations Analyst

United States

Full-time

Remote

Mid Level

3+ years exp

Alternate Solutions Health Network is dedicated to the growth and development of their team to provide exceptional care for patients. The Hospice Operations Analyst is responsible for evaluating and optimizing hospice administrative workflows and business operations to enhance efficiency and consistency across agencies.

Health CareHospital

Responsibilities

Analyze agency administrative workflows including intake and referral processes, scheduling and resource coordination, documentation flow, admission readiness, non-clinical IDT administrative support, supply and DME coordination, Homecare Homebase administrative workflows, and information flow to billing

Identify bottlenecks and operational barriers

Map current processes and develop improved future-state workflows

Partner with agency leadership to implement operational changes that improve throughput and reduce administrative errors

Evaluate how agencies execute daily administrative operations and identify variations that impact performance

Support the rollout of standardized processes, SOPs, and operational playbook content

Develop templates, job aids, guides, and tools that support consistent operations across markets

Help agency teams adopt new processes and ensure changes are sustainable and fully integrated

Review business operations metrics such as scheduling efficiency, administrative turnaround times, referral-to-admission timelines, documentation lag for administrative tasks, and staff productivity

Use data to identify operational gaps and recommend improvements

Track progress on implemented changes and report findings to the Director of Operations

Collaborate with Executive Directors, Operations Managers, Intake teams, Scheduling teams, Revenue Cycle, DME and Supply Chain partners, and Compliance and Quality teams for administrative components

Align workflows across functions to reduce friction and improve coordination

Support operational readiness for new agency launches, expansions, or system changes

Assist with the rollout of operational initiatives and updated workflow processes

Develop communication tools, training aids, and documentation that support Administrative workflow changes

Provide functional support during EMR administrative workflow updates and optimization efforts

Maintain SOPs, process maps, checklists, and operational playbook content related to business operations

Keep documentation accurate, accessible, and aligned with organizational processes

Identify operational risks and escalate when appropriate

Participate in meetings and cross-functional workgroups

Perform other duties as assigned

Qualification

Hospice Operations ExperienceBusiness Process AnalysisOperational EfficiencyMicrosoft OfficeProcess Improvement MethodologiesEMR NavigationCommunication SkillsCollaboration Skills

Required

Minimum three years of experience in hospice or healthcare operations, preferably in agency administration, intake, scheduling, patient access, or business operations

Strong understanding of hospice business workflows and administrative processes

Experience analyzing workflows and solving operational problems

Ability to interpret operational data and translate findings into action

Strong communication, facilitation, and collaboration skills

Proficiency with Microsoft Office and comfort navigating EMR and operational systems

Ability to travel up to 40 percent