Maximus · 5 days ago
Senior Program Director | Onsite in Frankfort, KY | Relocation Available
Frankfort, KY
Full-time
Onsite
Director/Executive
$180K/yr - $190K/yr
12+ years expMaximus is currently hiring an onsite Senior Program Director to lead a large-scale state Health & Human Services contact center. In this role, you’ll have full ownership of program performance, financial results, compliance, and client delivery across a 500+ FTE contact center environment, supporting Medicaid and state HHS programs.
Business Process Automation (BPA)ConsultingEducationGovernmentGovTechHealth CareInformation Technology
Responsibilities
Oversee and manage the Project's financial performance, including budgeting, forecasting, and analyzing profit and loss statements to ensure financial targets are met and profitability is maintained
Ensure program operations comply with all applicable requirements of the contract, as well as state and federal regulations
Ensure established goals and objectives support the overall project strategies
Oversee all project administrative operations including budget, financial controls, and human resources
Plan, develop, and schedule priorities for achieving operational and performance goals
Review management, productivity, and financial reports and studies to ensure program objectives are met
Participate in internal audits, research studies, forecasts, and modeling exercises to support project direction and guidance
Manage operational managers, including monitoring performance, providing mentoring, and professional development guidance
Capture and maintain resource assignments and utilization across the enterprise to proactively assess and align staffing levels
Work with internal leadership to facilitate and define priorities including establishing milestones, realistic schedule and securing resources across all strategic initiatives
Ensure comprehensive management of defined initiatives that include monitoring of the budget, schedule, resource availability, and organizational alignment
Guide and support RFIs, RFPs and RFQs, response development including writing to management approaches, whitepapers, and concept development
Qualification
Required
Bachelor's degree in related field required
12-15 years of professional experience in a related field required
Equivalent combination of experience and education considered in lieu of Bachelor's degree requirement
Experience leading multiagency call centers or contact center-as-a-service (CCaaS)
Experience managing large-scale programs or portfolios (at least 500 full-time equivalents)
Client relationship management from implementation through maintenance
Experience with large-scale telephony
Experience managing Medicaid programs
Experience implementing innovative technical solutions to solve client needs
CRM software experience
Must live in or near Frankfort, KY, or be willing to relocate to the area (relocation assistance is available)
Must be willing and able to work onsite
Preferred
Certified Project Management Professional (PMP), or related certification
Previous consulting experience
Benefits
Work/Life Balance Support - Flexibility tailored to your needs!
Competitive Compensation - Bonuses based on performance included!
Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
Unlimited Time Off Package – Enjoy UTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
Tuition Reimbursement - Invest in your ongoing education and development.
Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
Professional Development Opportunities-Participate in training programs, workshops, and conferences.
Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees.
Company
Maximus
Providing government technology services, digitally enabled customer experiences, and clinical health services that change lives.
10001+ employees
H1B Sponsorship
Maximus has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (39)
2024 (39)
2023 (50)
2022 (42)
2021 (36)
2020 (42)
Funding
Current Stage
Public CompanyTotal Funding
$7.93M2010-12-09Post Ipo Equity· $7.93M
Leadership Team
Elisabeth Schmidt
Senior Vice President
Michael Mateer
Sr. Vice President, Enterprise Technology
Recent News
2025-11-20
Company data provided by crunchbase