SageNet · 1 week ago
Network Operations Center (NOC) Supervisor
Tulsa, OK
Full-time
Hybrid
Mid, Senior Level
4+ years expSageNet is a leading managed services provider specializing in connectivity, digital signage, and cybersecurity. The NOC Supervisor will provide hands-on leadership for a team of NOC Associates, ensuring operational excellence and team development in a fast-paced environment.
Telecommunications
Responsibilities
Supervise a team of 6-10 NOC Associates across varying experience levels
Coach, mentor, and develop team members to promote accountability, high performance, and adherence to organizational policies
Participate in hiring, onboarding, and training initiatives to support department staffing and skill development
Analyze operational performance, escalate support needs, and collaborate with leadership on continuous improvement initiatives
Research and resolve both basic and complex issues related to NOC systems, tools, and workflows
Recommend and implement improvements to processes, efficiencies, and service delivery practices
Maintain cost-control procedures and assist with inventory tracking as needed
Provide operational tools, support, and resources to ensure department goals and SLAs/SLOs are met
Facilitate implementation of change management efforts and help staff adapt to evolving tools and practices
Respond to daily service and staffing issues, ensuring full resolution and documentation
Serve as liaison between the NOC, Sales, Program Management, and the Executive Leadership Team
Identify and collaborate on workflow and system improvements with operational and analytical teams
Support departmental projects by contributing to quality control, tracking timelines, and identifying opportunities for automation or streamlining
Contribute to project planning by estimating resource needs, identifying phases, and supporting execution
Reinforce and uphold company policies, standards, and information security protocols across all shift activities
Participate in an on-call rotation to address after-hours operational escalations and ensure service continuity
Travel to remote offices or customer locations as required
Qualification
Required
Bachelor's degree or 4+ years of relevant supervisory experience
1-3 years of management or leadership experience in a Network Operations Center (NOC) or customer technical support environment
3-5 years of Network Operations Center (NOC) or equivalent technical support experience
Proven ability to coordinate across multiple departments and prioritize shared goals
Demonstrated success leading technical teams in a 24/7 operational environment
Excellent organizational, project management, and time management skills
Strong communication skills with the ability to work with technical teams, stakeholders, and senior leadership
Ability to plan, organize, prioritize, and delegate tasks independently
Exceptional attention to detail and follow-through
High level of initiative, work ethic, and adaptability in a fast-paced, team-based environment
Preferred
Experience using ServiceNow or similar ITSM tools
ITIL Certification or knowledge of ITIL-based practices
Experience in a Managed Services Provider (MSP) environment
Company
SageNet
SageNet is a leading provider of managed network and cybersecurity services to many of the nation’s largest retailers, healthcare.
201-500 employees
H1B Sponsorship
SageNet has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2023 (3)
2022 (2)
2021 (6)
2020 (4)
Funding
Current Stage
Growth StageLeadership Team
Brad Wise
Chief Executive Officer
J Meek
Chief Operating Officer
Recent News
2025-06-27
2024-02-20
Indus Business Line
2022-04-29
Company data provided by crunchbase