ChenMed · 1 week ago
Member Growth and Onboarding Coordinator
United States
Full-time
Remote
New Grad, Entry Level
$20.20/hr - $28.83/hrChenMed is transforming healthcare for seniors and changing America’s healthcare for the better. The Member Growth and Onboarding Coordinator is responsible for cultivating positive patient experiences and driving long-term member retention by engaging with patients and collaborating with Membership Growth Consultants.
Health CarePrimary and Urgent Care
Responsibilities
Finds creative and compliant ways to engage with our patients and advance our need to have patients call us first
Engages with all patients in the lobby, acting as a lobby ambassador, to identify opportunities for referrals, patient ambassadors, and service recovery
Responsible for escalating service recovery issues to Center Dyad to ensure timely resolution
Leverages Medallia and other patient experience tools to proactively identify members for early service recovery intervention
Establishes strong relationships with brokers and agents that have ties with center
Leverages MEDALs and other tools to intervene on future disenrollment and disenrolled membership in partnership with Center Dyad
Compliantly connects future disenrolls/disenrolled members with agent of record of broker/agent of the day and notifies MGC of record or MGC of the day to reenroll members
Identifies and reports on actionable disenrollment and patient engagement trends to inform member retention strategy in collaboration with Center Dyad
Performs other duties as assigned and modified at manager’s discretion
Qualification
Required
Innovative and entrepreneurial minded
Strong work ethic and ambition
Ability to inspire others with kindness and joy
Ability to engage with patients in the lobby as a lobby ambassador
Ability to identify opportunities for referrals, patient ambassadors, and service recovery
Ability to escalate service recovery issues to Center Dyad
Ability to leverage Medallia and other patient experience tools for service recovery intervention
Ability to establish strong relationships with brokers and agents
Ability to connect future disenrolls/disenrolled members with agent of record
Ability to identify and report on actionable disenrollment and patient engagement trends
Ability to perform other duties as assigned
Benefits
Great compensation
Comprehensive benefits
Career development and advancement opportunities
Great work-life balance
Company
ChenMed
ChenMed is a full-risk primary care market leader that is transforming healthcare for seniors.
Founded in 1985
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Christopher Chen, MD
Chief Executive Officer
Michael Redmond
Chief Financial Officer
Recent News
2025-06-27
Google Patent
2025-05-05
Company data provided by crunchbase