Onto Innovation · 19 hours ago
Senior Field Service Engineer (Non-Exempt)
United States
Full-time
Remote
Mid, Senior Level
$83K/yr - $125K/yr
5+ years expOnto Innovation is a leader in process control within the semiconductor industry, and they are seeking a highly skilled Field Service Engineer to provide technical support and leadership at a key customer location. This role involves hands-on support for advanced semiconductor metrology tools, team coordination, and customer relationship management.
3D TechnologyManufacturingSemiconductor
Responsibilities
Provide on-site support for installation, upgrade, calibration, and maintenance of metrology tools
Diagnose and resolve hardware and software issues independently or in collaboration with technical support teams
Deliver technical phone support and participate in on-call rotations as needed
Generate detailed reports on tool performance, issue resolution, and installation updates
Maintain weekly tool status updates and contribute to internal knowledge sharing and documentation
Foster strong customer relationships and act as a trusted technical advisor
Ensure compliance with cleanroom protocols, safety standards, and site-specific access requirements
Act as the primary site leader, managing day-to-day service operations and customer interactions
Coordinate and mentor field service engineers, ensuring consistent service quality and technical development
Manage service schedules, resource allocation, and escalation protocols to meet customer SLAs
Lead regular customer meetings to review tool performance, service plans, and improvement initiatives
Collaborate with internal teams (engineering, product, support) to relay field insights and drive product enhancements
Serve as the primary point of contact for site teams regarding service request management
Coach team members on process adherence, including the proper capture of problem statements and documentation of resolutions for the knowledge base
Conduct monthly reviews of service request metrics to identify and address bottlenecks, ensuring timely service delivery and supporting a culture of continuous improvement
Drive continuous improvement initiatives and contribute to strategic planning for service delivery
Qualification
Required
Bachelor's degree or higher in Mechanical Engineering, Electrical Engineering, Automation, Mechatronics, or a related field
5+ years of experience in semiconductor equipment service, with at least 2 years in a leadership or coordination role
Strong troubleshooting skills and familiarity with metrology tools such as OCD, or thin film measurement systems
Proficiency in Microsoft Office and PC hardware/software
Excellent communication and stakeholder management skills
Ability to travel up to 20% domestically and internationally; must meet visa and site access requirements
Benefits
Health, dental, and vision coverage
Life and disability insurance
PTO
401(k) with employer match
Employee Stock Purchase Program (ESPP)
Wellness initiatives
Company
Onto Innovation
Onto Innovation stands alone in process control with our unique perspective across the semiconductor value chain.
1001-5000 employees
H1B Sponsorship
Onto Innovation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (26)
2023 (12)
2022 (18)
2021 (13)
2020 (20)
Funding
Current Stage
Public CompanyTotal Funding
unknown1999-11-12IPO
Leadership Team
Chris Seams
Chairman Of The Board
Recent News
2026-01-06
2025-12-22
Company data provided by crunchbase