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Dentons Cohen & Grigsby · 1 day ago

Collections Manager

Pittsburgh, PA

Full-time

Onsite

Senior Level

5+ years exp

Dentons Cohen & Grigsby is seeking a Collections Manager to enhance cash flow and reduce aged receivables. The role involves developing collection strategies, negotiating payment plans, and collaborating with firm leadership and clients to resolve billing inquiries and improve collection performance.

Law Practice

Hiring Manager

Brandon Zimmerman

Responsibilities

Developing and implementing strategies to enhance cash flow, reduce aged receivables, and provide regular insights into collection trends and performance across practice areas

Actively participate in the collections process by contacting clients, negotiating payment plans, and resolving billing disputes

Develop and implement collection strategies, procedures, and performance metrics to meet department and firmwide financial goals

Review aging reports to identify high-priority accounts and handle escalated or complex collections cases

Serve as primary point of escalation for complex or sensitive collection matters, working directly with attorneys, clients, and firm leadership

Coordinate with Practice Group Leaders and attorneys to address client disputes or billing complexities and develop tailored collection plans as necessary

Submit monthly recommendations for accounts receivable write-offs to the CFO for review and approval

Collaborate with billing and client intake teams to ensure accurate billing practices and client communication from the outset of the engagement

Generate and present regular reports on collections status, performance metrics and trends to firm leadership

Ensure compliance with firm policies, ethical obligations, and applicable legal standards regarding client billing and collections

Support the firm’s audit and financial close processes by providing accurate and timely collections data and documentation

Partner with IT to optimize collections software, tools, and reporting capabilities to improve efficiency and visibility

Leads the day-to-day operations of the collections group including assigning collection accounts, monitoring workload, and sharing high quality communications with clients and attorneys

Oversight of daily recording of cash receipts and research of unidentified receipt items

Monthly reconciliation of receivable subsidiary ledgers and general ledger control accounts

Utilize in-house accounts receivable programs (e.g., ARCS, Elite/3E) for collection activities; monitor system activities and resolve system problems as needed

Field incoming calls from clients regarding billing or payment issues; create statements of account and pull documentation to resolve matters

Qualification

Collections ManagementLegal Billing PracticesCollections SoftwareMicrosoft OfficeFinancial AnalysisCollection LawsProblem SolvingOrganizational SkillsCommunication Skills

Required

Bachelor's Degree in Finance, Accounting or a related field

Minimum of 5 years of experience in collections management, preferably within a law firm or professional services environment

In-depth knowledge of all aspects of legal billing practices, including experience with alternative fee arrangements (AFAs), retainers, and trust accounts

Proficient in the use of collections and billing software, Microsoft Office, and other relevant tools

Excellent verbal and written communication skills, with the ability to interact professionally and effectively with clients, attorneys, internal teams, and firm leadership to resolve billing inquiries and support timely collections

Awareness of best practices in collections management, including risk identification and mitigation strategies

Basic understanding of applicable state and federal collection laws including the Fair Debt Collection Practices Act and the Fair Credit Reporting Act

Ability to adapt to evolving firm needs and continuously improve collections processes

Excellent computer (Excel, and Word) skills

Exceptional problem-solving abilities

Good organizational skills