GreenEcho, LLC ยท 1 day ago
Information Technology Support Specialist
Waco, TX
Full-time
Onsite
New Grad, Entry LevelGreenEcho, LLC is seeking an Information Technology Support Specialist to provide exceptional customer service and technical support to a network of distributors across the United States. The role involves troubleshooting technical issues, utilizing ticketing systems, and maintaining accurate records of customer interactions.
Information TechnologyInternetSoftware
Responsibilities
Responding to incoming calls and emails from distributors in a timely and professional manner
Troubleshooting technical issues and providing technical support to distributors
Escalating complex issues to senior team members when necessary
Utilizing Freshservice to track, document, and resolve issues
Maintaining accurate records of customer interactions and transactions
Identifying and escalating trends and patterns in customer issues to improve processes
Providing exceptional customer service and ensuring customer satisfaction
Participating in team meetings and trainings to enhance technical knowledge and skills
Qualification
Required
Bachelor's degree in a related field or an Associate's degree with relevant work experience
Exceptional customer service and communication skills
Ability to troubleshoot technical issues and provide technical support
Familiarity with ticketing systems and chat queues
Ability to learn and adapt to new technologies and software quickly
Ability to complete 6 weeks of training
Ability to work independently and as part of a team
Ability to multitask and prioritize in a fast-paced environment
Preferred
Certifications such as A+, Network+, and Security+ are helpful but not required
Company
GreenEcho, LLC
GreenEcho is a cloud technology-focused consultancy specializing in the strategy, design and implementation of cloud based solutions.
Founded in 2013
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase