CONFLUX SYSTEMS · 2 days ago
Customer Services Support Operator
Cary, NC
Contract
Hybrid
Entry, Mid Level
$30/hr - $33/hr
2+ years expCONFLUX SYSTEMS is seeking a Customer Services Support Operator to enhance their customer service operations. In this role, you will be responsible for planning and deploying field resources while ensuring customer commitments are met and providing world-class customer support.
ConsultingInformation Technology
Responsibilities
Owning the E2E planning for the allocation and deployment of field resources in a highly dynamic environment
Applying critical thinking skills to ensure the consistent delivery of customer commitments while optimizing the utilization of field resources
Owning customer communications E2E for all service events
Navigating complex discussions with customers when scheduling appointments
Management and application of prioritization logic that aligns with customer commitments
Owning the deployment of field resources; is the decision maker, coordinates with field management displaying strong influencing & collaborative skills
Manage capacity planning to meet cyclical demand ensuring delivery of customer commitments
Ability to utilize problem solving skills when reprioritizing activities and resources to meet the requirements of a highly dynamic environment
Effectively deploy resources within the service organization to ensure service activities are appropriately aligned with contractual agreements, directing large teams in the completion of highly variable work streams, while reducing potential scheduling conflicts which may delay resolution
Accountable for delivering world-class customer experience by providing 24/7 support, and responsible for the timely and accurate scheduling of service events by properly communicating and managing time sensitive workload
Qualification
Required
2-5 years' experience in a customer relationship related role, in a fast-paced environment
Positive attitude and passion for customer service
Successfully manage competing priorities while achieving key performance indicators and maintaining a high level of quality
Experience communicating ideas and rationale to internal teams and customers
Must have excellent interpersonal skills, interact favourably with others and skilled at maintaining positive relationships while working to resolve problems and maintaining a high level of professional integrity
Excellent organizational skills with an ability to manage time and prioritize based on impact and criticality of customer issue
Strong PC skills (MS office software like Word, PowerPoint, Excel and Outlook)
Associate degree or equivalent experience required
Preferred
Ability to professionally investigate and respond to requests in a timely manner
Strong communication skills and are adaptable to change
Ability to think at a high level and apply business concepts
Experience to anticipate customer needs
A history of acting as a collaborative team player with cross-functional teams
An interest in solving problems that don't have obvious solutions
Company
CONFLUX SYSTEMS
Conflux Systems, Inc. is a business consulting firm specializing in software development and business intelligence.
51-200 employees
H1B Sponsorship
CONFLUX SYSTEMS has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (99)
2024 (92)
2023 (147)
2022 (174)
2021 (127)
2020 (107)
Funding
Current Stage
Growth StageCompany data provided by crunchbase