ASAP Gruppe · 1 day ago
Entry Level Account Associate
Grand Rapids, MI
Full-time
Onsite
New Grad, Entry Level
$900/wk - $1,250/wkASAP, INC is seeking a dedicated and enthusiastic Account Associate to join their team. The role involves interacting with customers, addressing inquiries, and ensuring a positive experience, while maintaining customer satisfaction and loyalty.
AutomotiveManagement Information SystemsQuality Assurance
Responsibilities
Provide accurate information regarding products, services, and policies
Perform data entry tasks to maintain accurate records of customer interactions
Analyze customer feedback to identify trends and areas for improvement
Collaborate with team members to resolve complex customer issues effectively
Qualification
Required
Strong communication skills
Passion for providing exceptional customer service
Ability to interact with customers through various channels
Ability to address inquiries and ensure a positive experience
Role in maintaining customer satisfaction and loyalty
Provide accurate information regarding products, services, and policies
Perform data entry tasks to maintain accurate records of customer interactions
Analyze customer feedback to identify trends and areas for improvement
Collaborate with team members to resolve complex customer issues effectively
Excellent verbal and written communication skills
Preferred
Previous experience in a call center or customer service environment
Proficiency in computerized systems for data entry and record keeping
Strong analytical skills to assess situations and provide effective solutions
Familiarity with sales techniques
Benefits
Health insurance
Company
ASAP Gruppe
Automotive Systems And Projects – das sind wir, die ASAP Gruppe.
Founded in 2007
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2023-07-12Acquired
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