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NEOGOV · 6 days ago

Retirement Benefits Supervisor - Member Information Center

Baton Rouge, LA

Full-time

Onsite

Mid, Senior Level

$4,387/mo - $8,608/mo

4+ years exp

NEOGOV is seeking a Retirement Benefits Supervisor for the Teachers' Retirement System of Louisiana. The role involves supervising a team of Retirement Benefits Analysts and coordinating retirement counseling for members, ensuring quality customer service and managing contact center operations.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Coordinates the workflow of eight Retirement Benefits Analyst 4 positions responsible for providing retirement counseling for members via telephone, in person or virtual

Coordinates the workflow of one Administrative Coordinator 4 responsible for scheduling virtual and in-person appointments and assisting visitors in the lobby

Supervises activities related to determining membership and service credit, counseling members on retirement options, processing purchases or transfers of service credit, refunds of contributions, repayment of refunds, and determining retirement benefit amount

Interviews and hires new analysts and evaluates current analysts subject to approval of higher-level Retirement System personnel

Manages contact center operations and contact center software as it relates to monitoring phone calls and analyzing quantitative data

Proactively provides coaching to team members to ensure quality customer service is maintained

Functions as the point of contact for de-escalation of highly complex or sensitive issues

Qualification

Employee Benefits ExperienceCertified Retirement CounselorCertified Employee Benefit SpecialistSupervisory SkillsTeam BuildingTraining SkillsInfluencing SkillsVisionPurposeCommunication SkillsCustomer Focus

Required

Seven years of experience in employee benefits

Six years of full-time experience in any field plus four years of experience in employee benefits

A bachelor's degree plus four years of experience in employee benefits

A Certified Retirement Counselor (CRC) or Certified Employee Benefit Specialist (CEBS) designation plus three years of experience in employee benefits

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field

Preferred

Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understand and engagement

Developing Performance: Builds the future potential of others by supporting long-term growth, skill development, and career progression

Driving Vision and Purpose: The ability to create and communicate a compelling direction that motivates others and aligns with long-term goals

Building and Supporting Teams: The ability to combine one's actions and efforts with others to work toward achieving a common goal

Influencing Others: The ability to shape, guide, or alter the thoughts, behaviors, attitudes, or decisions of others

Training Others: The ability to design and deliver training experiences that build knowledge, develop skills, and improve performance

Focusing on Customers: The ability to understand and meet the needs, preferences, and experiences of internal and external customers

Benefits

A defined benefit pension plan

Health insurance that is also available post-retirement

At least 10 paid holidays

Sick and annual leave that rolls over from year to year

Paid or time off accrued for hours worked over 40 per week

A deferred compensation plan

A flexible benefits plan

Alternate work schedules

Parental Leave – Up to six weeks paid parental leave

State employees receive the following paid holidays each year: New Year's Day, Martin Luther King, Jr. Day, Mardi Gras, Good Friday, Memorial Day, Independence Day, Labor Day, Veteran's Day, Thanksgiving Day and Christmas Day.