Zensar Technologies · 1 day ago
Director Managed Services (life sciences clients)
Boston, MA
Full-time
Onsite
Director/ExecutiveZensar Technologies is a digital solutions and technology services company that partners with global organizations to achieve digital transformation. The Director of Managed Services will lead operations for life sciences clients, ensuring exceptional service delivery and fostering client relationships while managing a diverse operational team.
ConsultingIT ManagementOutsourcingSoftware
Hiring Manager
Anil Narayanapurapu
Responsibilities
Oversee end-to-end managed services operations for life sciences clients, ensuring SLAs and KPIs are consistently met or exceeded
Managed services team supports standard life sciences applications such as Veeva, Salesforce, Snowflake, PowerBI, and Egnyte
Implement best practices for process efficiency, automation, and quality assurance
Lead and inspire operational teams, fostering a culture of accountability, collaboration, and innovation
Operational team spans US, nearshore, and offshore personnel
Hire, train, and mentor staff to ensure high performance and career development
Serve as the primary point of contact for US-based client relationships, ensuring alignment with their business objectives
Conduct regular business reviews with clients to assess performance, identify opportunities, and address challenges
Collaborate with client stakeholders to design and implement tailored managed service solutions that drive measurable outcomes
Act as a trusted advisor by providing insights on industry trends, regulatory changes, and best practices relevant to life sciences
Partner with account management and sales teams to identify growth opportunities, including upselling and cross-selling additional services
Ensure client satisfaction through proactive communication, issue resolution, and continuous improvement initiatives
Work closely with internal teams such as Operations, Finance, Sales, and Executives to ensure seamless service delivery
Coordinate with technology teams to implement automation, data analytics, and platform enhancements that improve client outcomes
Collaborate with marketing and business development teams to support client proposals, presentations, and strategic initiatives
Facilitate knowledge sharing and alignment across departments to drive innovation and operational excellence
Develop and oversee data analytics strategies to measure service performance and client outcomes
Utilize tools such as JIRA, Time Entry, SmartSheets, and BI platforms to generate actionable insights and dashboards
Qualification
Required
Proven experience in service delivery leadership
Ability to oversee end-to-end managed services operations
Strong team management skills
Experience in client engagement and relationship management
Ability to conduct regular business reviews with clients
Experience in cross-functional collaboration
Strong communication skills
Ability to develop and oversee data analytics strategies
Experience in implementing best practices for process efficiency, automation, and quality assurance
Ability to hire, train, and mentor staff
Ability to act as a trusted advisor
Ability to partner with account management and sales teams
Ability to ensure client satisfaction through proactive communication and issue resolution
Preferred
Experience with life sciences applications such as Veeva, Salesforce, Snowflake, PowerBI, and Egnyte
Experience in a strategic leadership position
Experience in managed services operations
Experience in data analytics strategies
Experience with tools such as JIRA, Time Entry, SmartSheets, and BI platforms
Company
Zensar Technologies
Zensar Technologies is a software company that provides information technology and business process outsourcing services.
Founded in 1991
10001+ employees
H1B Sponsorship
Zensar Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (195)
2024 (147)
2023 (120)
2022 (195)
2021 (135)
2020 (139)
Funding
Current Stage
Public CompanyTotal Funding
$9MKey Investors
Epiris
2015-10-10Post Ipo Equity
2003-07-09IPO
1997-09-01Private Equity· $9M
Leadership Team
Manish Tandon
CEO & Managing Director
Nagesh Nagineni
Practice Leader and CTO for AES, Data and Analytics Services @Zensar Technologies
Recent News
Business Standard India
2025-10-29
Livemint.com
2025-09-26
Company data provided by crunchbase