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CraneWorks, LLC · 6 days ago

Service Writer - St. Louis, MO

St Louis, MO

Full-time

Onsite

Senior Level

5+ years exp

CraneWorks is an award-winning global provider of lifting solutions. The Service Writer is responsible for accurately documenting and managing service requests, maintenance, and repair work for crane equipment, acting as a liaison between customers and technicians.

AutomotiveIndustrialManufacturingMechanical Engineering

Comp. & Benefits

Responsibilities

Ascertains truck and truck mounted equipment problems and services by listening to customer's description of symptoms, clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, examining service schedules

Verifies warranty and service contract coverage by examining records and papers, explaining provisions and exclusions

Work with manufacturers on warranty claims tracking each one through to completion

Work closely with the Accounting Department on outstanding claim tracking

Develops estimates by costing materials, supplies, and labor, calculating customer's amount due

Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required, obtaining approval signatures, entering RO into service database system

Maintains customer rapport by explaining estimates and expected return of vehicle, obtaining customer's approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, arranging towing and temporary transportation

Maintains vehicle records by recording problems and corrective actions planned

Updates job knowledge by participating in educational opportunities; reading manufacturers' publications

Enhances organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments

Maintains vehicle appearance by cleaning, washing, and painting

Keeps supplies ready by working closely with the Parts Department on inventory

Work closely with Services Management to develop and implement target account specific objectives, strategies, and action plans

Quote prices, bid specifications and maintain records as outlined by management

Answer customers' inquiries regarding products, prices, availability and product uses

Update customers on work progress and expected completion timelines

Monitor customer satisfaction and communicate this information to management

Work with Parts and Service Departments to introduce customers to the other services we provide

Track inventory of items assigned to you by management and order approved quantities as business dictates. This may include steel and oil products

Qualification

Service Writer experienceWarranty AdministrationHeavy-duty truck knowledgeEngineering drawings readingHydraulic schematics readingAnalytical skillsPC SkillsCommunicationProblem-solving skills

Required

Accurately documenting and managing service requests, maintenance, and repair work for crane equipment

Acting as a liaison between customers and technicians

Ensuring that all service orders are properly detailed, scheduled, and invoiced

Reviewing work orders, creating estimates, tracking parts and labor, and ensuring timely completion of services

Ensuring compliance with safety standards and company policies

Maintaining clear communication with both customers and internal teams to support efficient operations

Ascertaining truck and truck mounted equipment problems and services by listening to customer's description of symptoms, clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, examining service schedules

Verifying warranty and service contract coverage by examining records and papers, explaining provisions and exclusions

Working with manufacturers on warranty claims tracking each one through to completion

Working closely with the Accounting Department on outstanding claim tracking

Developing estimates by costing materials, supplies, and labor, calculating customer's amount due

Preparing repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required, obtaining approval signatures, entering RO into service database system

Maintaining customer rapport by explaining estimates and expected return of vehicle, obtaining customer's approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, arranging towing and temporary transportation

Maintaining vehicle records by recording problems and corrective actions planned

Updating job knowledge by participating in educational opportunities; reading manufacturers' publications

Enhancing organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments

Maintaining vehicle appearance by cleaning, washing, and painting

Keeping supplies ready by working closely with the Parts Department on inventory

Working closely with Services Management to develop and implement target account specific objectives, strategies, and action plans

Quoting prices, bid specifications and maintaining records as outlined by management

Answering customers' inquiries regarding products, prices, availability and product uses

Updating customers on work progress and expected completion timelines

Monitoring customer satisfaction and communicating this information to management

Working with Parts and Service Departments to introduce customers to the other services we provide

Tracking inventory of items assigned to you by management and ordering approved quantities as business dictates

Preferred

Candidate must live in CraneWorks branch metropolitan area

Specific experience working on brands such as Kenworth, Sterling, Cormach, Socage, Elliott, Fassi, Palfinger and Terex and equipment types such as knuckle booms, man lifts and material handling equipment a plus

5 years prior and proven Service Writer, Technician and Warranty Administration experience with heavy-duty truck and truck mounted equipment in a service workshop environment

Must be able to read engineering drawings and hydraulic schematics

Self-motivated and disciplined with an ability to work closely with management and customers

Excellent communication, analytical, and problem-solving skills, with the ability to work well under pressure

Must be dependable and have a valid driver's license

Good PC Skills: Excel and Word