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Cabinetworks Group · 1 day ago

Customer Care Representative

Livonia, MI

Full-time

Onsite

Entry Level

$21/hr - $23/hr

1+ years exp

Cabinetworks Group is a nationwide team that designs and manufactures kitchen cabinets. They are seeking a Customer Care Representative to provide high-level service to customers, address inquiries, and resolve issues effectively.

Building MaterialHome DecorManufacturing

Hiring Manager

Samuel Yeandle

Responsibilities

Provide customers, consumers, and sales employees requested information relative to lead times, estimated time of arrivals, product/technical specifications, policies, vendor buying agreement, cancellation of orders, customer first order program, and replacement

Resolve product and service issues and relay information back to the appropriate department

Place outbound, follow-up phone calls to consumers to ensure product delivery and overall customer satisfaction

Answer inbound telephone calls from external and internal customers and consumers to take initial orders and resolve issues

Enter orders into system with high level of accuracy and volume

Maintain department standards with accuracy and be flexible in an ever-changing environment in order to provide the highest level of service to our customers

Participate in continuous training on policy, product, and processes

Qualification

Customer service experienceProficient computer skillsCommunication skillsMicrosoft Office SuiteData entry accuracyOrganizational skillsBachelor’s degreeResidential construction experienceExcel knowledgeCabinetworks productsLean Process Experience