New Reach Education · 2 days ago
Customer Experience Agent
Greater Phoenix Area
Full-time
Onsite
Entry, Mid Level
$55K/yr - $55K/yr
2+ years expNew Reach is a company based in Tempe, Arizona dedicated to advancing financial literacy through eLearning. As a Customer Experience Agent, you will be the supportive voice guiding members towards financial freedom by connecting with them and helping them achieve their goals.
E-LearningEducationFinance
Responsibilities
Be the first friendly face (and voice!) new members meet — helping them get started strong in their first 6 weeks
Connect with 100+ members a day through calls, texts, and emails — each one an opportunity to make a real impact
Share your knowledge of our courses, tools, and resources to keep members motivated and on track
Hold members accountable for their goals, track their progress, and celebrate their breakthroughs
Collaborate with the Community Team, Content Team, Sales Team, and Coaches to create an unforgettable member experience
You'll support our community members from our HQ office - Monday thru Friday
Qualification
Required
2+ years of experience in customer success, coaching, or a people-focused role
Next-level communication skills — you listen deeply, speak clearly, and connect genuinely
A knack for motivating others and building instant rapport
Solid time management and multitasking abilities — you thrive in a fast-paced, high-energy environment
Comfort with change and a love for growth (because we're always evolving!)
Currently living in the Greater Phoenix area
Preferred
Experience with online education and/or sales is a plus
A Bachelors Degree is preferred
Benefits
Paid Time Off and Holidays Off
Health Package - Medical, Dental and Vision
Optional 24/7 tele-health support, short & long term disability and life insurance
401(k) with company match at 4%
Maternity and paternity leave
Free enrollment in our online courses
Servant leadership team with open door policy
Continued development and internal growth opportunities
Positive culture that values hard work and relationships
National and international volunteer opportunities
Frequent company events!
Company
New Reach Education
New Reach Education is an e-learning platform that provides financial and investment education.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Curtis Weeks
Chief Executive Officer
Nick Fisher
Co-Founder
Company data provided by crunchbase