Amgen · 21 hours ago
Associate Director, Congress Operations
United States
Full-time
Remote
Lead/Staff, Director/Executive
3+ years expAmgen is a leading biotechnology company dedicated to serving patients with serious illnesses. The Associate Director, Congress Operations will lead the operational center of excellence within the Amgen Congress Team, ensuring efficient execution of congresses globally and overseeing vendor performance and budget governance.
BiotechnologyHealth CareManufacturingPharmaceutical
Responsibilities
Define and oversee operational models for booth build and design, OL engagement, logistics management, and vendor partnership for all ACT-led congresses
Develop and enhance standardized operating procedures, documentation, and reporting tools/dashboards across the ACT function (e.g., CCDs, CAF reporting, post-congress metrics, SLAs)
Ensure global consistency and regional adaptability in vendor engagement models, compliance workflows, and attendee services
Lead the performance management of key vendor partners across booth builds (Access TCA, Ignition), OL engagement (Proske), and logistics (Maritz, BCD)
Govern all scopes of work (SOWs), budget forecasting, invoice, and service-level agreements (SLAs) related to congress operations
Oversee executional quality across vendor deliverables, including booth design, setup, compliance submissions, and onsite support
Direct the end-to-end logistics processes including housing, registration, badge coordination, ancillary meetings, and pre-congress attendee communications
Manage the operational support of OL engagement scheduling, rooming, and metrics tracking for all ACT-supported congresses, partnering with the Engagement team leads
Serve as operational budget steward for all congress activities led by ACT, maintaining controls across all logistics, OL, and booth spend categories
Ensure compliance with internal processes (CAF, C3, Veeva) and external regulations (PhRMA, EFPIA, local country requirements) across operational workflows
Lead a team of Senior Managers and Senior Associates supporting functional operations across US and OUS congress execution
Foster a high-performance culture focused on operational excellence, team development, cross-functional collaboration, and innovation
Partner with the ACT Leadership Team to build scalable systems, tools, and training that enhance team capability and future-readiness
Qualification
Required
Doctorate degree and 3 years of experience in event operations, logistics, or vendor management within the pharmaceutical, biotech, or healthcare sector
Master's degree and 5 years of experience in event operations, logistics, or vendor management within the pharmaceutical, biotech, or healthcare sector
Bachelor's degree and 7 years of experience in event operations, logistics, or vendor management within the pharmaceutical, biotech, or healthcare sector
Associate's degree and 12 years of experience in event operations, logistics, or vendor management within the pharmaceutical, biotech, or healthcare sector
High school diploma / GED and 14 years of experience in event operations, logistics, or vendor management within the pharmaceutical, biotech, or healthcare sector
Preferred
Advanced degree (MBA, CMP, PMP, or CEM)
Proven experience managing congress or event operations at a global scale
Expertise in booth production, HCP engagement logistics, and pharmaceutical compliance requirements
Familiarity with Amgen's therapeutic areas and internal systems (Smartsheet, SharePoint, SAP, Veeva)
Benefits
A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans
Flexible work models, including remote and hybrid work arrangements, where possible
Company
Amgen
Amgen is a biotechnology company that develops and manufactures human therapeutics for various illnesses and diseases.
10001+ employees
H1B Sponsorship
Amgen has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (429)
2024 (485)
2023 (485)
2022 (540)
2021 (460)
2020 (444)
Funding
Current Stage
Public CompanyTotal Funding
$28.5B2022-12-12Post Ipo Debt· $28.5B
1983-06-17IPO
Leadership Team
Robert Bradway
Chairman and Chief Executive Officer
Jay Bradner
Executive Vice President of R&D, and Chief Scientific Officer
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