Google CES Expert/Architect jobs in United States
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Ztek Consulting ยท 1 day ago

Google CES Expert/Architect

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level

Ztek Consulting is seeking a Google CES Expert/Architect to design and implement Google CCAI solutions. The role involves building virtual agents, defining NLU models, and integrating CCAI with existing platforms while ensuring optimized voice traffic flow.

ConsultingHuman ResourcesInformation TechnologyLegalStaffing Agency
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H1B Sponsor Likelynote
Hiring Manager
Mazhar Shaikh
linkedin

Responsibilities

Google CCAI Design and Implementation Engineer
Design and build virtual agents using Dialogflow CX/ES for voice and digital channels
Define NLU models, intents, entities, and conversation flows
Develop webhook services using Google Cloud Functions or external services
Integrate CCAI with platforms like Cisco UCCE/PCCE
Use Google CCAI Platform or connectors to enable call handoff and escalation
Configure, deploy, and maintain SBCs in enterprise contact center environments
Create and manage SIP routing rules, SIP manipulation scripts, local and realm-based policies
Ensure secure and optimized voice traffic flow between CCAI platforms
Collaborate on SBC dial plan design, translation rules, and SIP signaling analysis
Perform E2E call flow validation across CCAI, SBC, and contact center platforms
Use tools like Wireshark, SBC logs, and Dialogflow test suites
Leverage CCAI Insights for tuning bot performance and reporting

Qualification

Google CCAIDialogFlowGoogle Cloud PlatformCCaaSUJET

Required

Google CCAI
CCaaS
UJET
Google DialogFlow
Google Cloud Platform
Design and build virtual agents using Dialogflow CX/ES for voice and digital channels
Define NLU models, intents, entities, and conversation flows
Develop webhook services using Google Cloud Functions or external services
Integrate CCAI with platforms like Cisco UCCE/PCCE
Use Google CCAI Platform or connectors to enable call handoff and escalation
Configure, deploy, and maintain SBCs in enterprise contact center environments
Create and manage SIP routing rules, SIP manipulation scripts, local and realm-based policies
Ensure secure and optimized voice traffic flow between CCAI platforms
Collaborate on SBC dial plan design, translation rules, and SIP signaling analysis
Perform E2E call flow validation across CCAI, SBC, and contact center platforms
Use tools like Wireshark, SBC logs, and Dialogflow test suites
Leverage CCAI Insights for tuning bot performance and reporting

Company

Ztek Consulting

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Ztek Consulting Inc is a minority- and woman-owned business enterprise that leverages a unique blend of human talent, machine learning algorithms, and artificial intelligence to provide customized talent management solutions for its clients.
dateFounded in 2007
location
Duluth, Georgia, USA
people-size201-500 employees
web-link
http://ztek-inc.com

H1B Sponsorship

Ztek Consulting has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (1)
2023 (1)

Funding

Current Stage
Growth Stage

Leadership Team

S
Shefali Sharma
Founder
linkedin
Company data provided by crunchbase