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Yale New Haven Health · 1 day ago

-DH Office Specialist

Guilford, CT

Full-time

Onsite

Entry, Mid Level

2+ years exp

Yale New Haven Health is committed to integrity, patient-centered care, and compassion. The Digestive Health Office Specialist is responsible for managing complex scheduling and patient information, ensuring effective communication and coordination between patients and healthcare providers.

Health Care

H1B Sponsor Likely

Responsibilities

Patient Throughput: Ensures all required information obtained from referring physicians and providers in clinical areas are provided to the third party payers to ensure reimbursement for services delivered within the outpatient setting

Accurately schedules patient follow-up physician appointments in the appropriate scheduling system using guidelines and requirements identified within the system

Insurance: Demonstrates a solid understanding of the various insurance carriers' options and completes insurance entry accurately, satisfying billing requirements to ensure a payable account

Exhibits a comprehensive understanding of the online eligibility and insurance website systems including understanding patient's eligibility, determining benefits and co-pay amount due. Documents appropriate computer system according to departmental policies

Complex Appointment Scheduling: Coordinates and supports tasks related to patient appointment scheduling

Maintains a strong working knowledge of the Epic system with the ability to schedule complex and time sensitive appointment types

Resource Management/Quality Assurance (QA): In collaboration with Supervisor/Manager, provides support in the other outpatient service department and routinely provides coverage as necessary to maintain skill sets

Independently optimizes time related to patient appointment scheduling

Customer Service: Provides service excellence as outlined in the Health System Standards of Professional Behavior

Ensures smooth functioning of all processes in order to guarantee a positive patient experience by acknowledging and receiving patients and visitors to the department following the YNHHS Standards of Professional Behavior

Template Management - Addendum: Works with the clinical staff to maintain Epic Templates for various locations

Meets with clinical team to plan and create scheduling templates for various disciplines in the Epic System

Performs other duties as assigned by Management

As needed, reviews and updates all training materials and provides training to other staff members

Qualification

Epic systemMedical insurance knowledgeCustomer serviceSchedulingMultitaskingInterpersonal skillsProblem solvingCommunication skillsOrganizational skills

Required

High school diploma or GED required

Two (2) to three (3) years' work experience in a customer service environment preferably in hospital/physician office with emphasis on registration, scheduling, and all aspects of medical insurance and eligibility requirements

Self-directed, well organized and exhibiting team oriented skills with the ability and desire to educate and advocate for patients and their families

Must be able to multitask and reprioritize in response to fluctuations in volume

Strong interpersonal skills and ability to build rapport with a wide variety of individuals including clinical staff in order to meet the patient's needs

Excellent investigative, critical thinking and problem solving skills

Intermediate computer skills and the ability to adapt to various programs/systems

Demonstrated proficiency in understanding registration work queues that affect workflow

Must be able to provide training or in-service to other staff and areas within the department and Hospital

Consistently demonstrates effective written and oral communication skills in coordination with the Standards of Professional Behavior with the ability to communicate complex requirements across clinical and financial disciplines

Preferred

Associate degree preferred

Experience in a customer service environment preferably in hospital/physician office with emphasis on registration, scheduling, and all aspects of medical insurance and eligibility requirements preferred

Company

Yale New Haven Health

Glassdoor3.7

Yale New Haven Health is making it easier for people to access the latest medical treatments, advanced research and innovations through our five outstanding hospitals – Yale New Haven, Bridgeport, Greenwich, Lawrence + Memorial and Westerly – and our affiliation with the prestigious Yale University and its highly-ranked Yale School of Medicine.

Founded in 1996

New Haven, Connecticut, USA

10001+ employees

https://www.ynhhs.org/

H1B Sponsorship

Yale New Haven Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)

2023 (1)

2022 (4)

2021 (6)

2020 (4)