Northwestern Mutual · 4 days ago
Sr Application Processor
United States
Full-time
Remote
Senior Level
$18.37/hr - $27.55/hrNorthwestern Mutual is a leading financial services company, and they are seeking a Senior Application Processor to join their team. In this role, you will be responsible for auditing life insurance application data, troubleshooting complex issues, and ensuring accurate input for underwriting purposes.
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Responsibilities
The Sr. Processor is responsible for all the duties outlined in the lower level position with additional responsibilities for the job tasks involving more in-depth analytical and technical review of sensitive cases referred by Processors as well as LUCs, and other workgroups in TC/TUP
The Sr. Processor is accountable for accurate and timely completion of all Home Office and Field Office input work types
The incumbent is also responsible for inputting the confidential applications for HO employees and VIP cases
The employee must be familiar with company guidelines and unusual situations to analyze the in-force term contract
The Sr. Processor initiates appropriate resolution or referral to the underwriter/coordinator upon same day completion of H.O. input
Accurate Home Office input is an integral part of establishing permanent client data records which impacts premium billing, premium refunds, corporate planning and New Business analysis
The employee completes Field Office input of applications that are submitted as part of the Centralized Application Input program and those that cannot be done by the field staff or need to be reprocessed as required for cases with system limitations, new products, and/or department and training test cases
The Sr. Processor must inspect, analyze, and check for completeness and discrepancies and makes appropriate E-Referrals (notes) to the underwriter within department guidelines and standards
The Sr. Processor also serves as a resource for Field Office Input Coordinator for questions and provides recommendations for case completion
The incumbent also serves as the contact resource for cases that need special handling such as, JCL, Manual Splits and Premium Waiver Splits
The Sr. Processor is responsible to troubleshoot and resolve complex App Input issues whether system or application related
The Sr. Processor demonstrates analytical and technical skills by:
Identifying errors, determining the appropriate corrective action to take
Reviewing and correcting insurance rejects on the data base Adding/Removing applications from exiting and new ISA
Inputting the detailed changes and communicate them to the underwriter or TC Coordinator
Identifying and referring specific fields which require underwriter attention
Activating new Insurance Service Accounts (ISA)
Documenting necessary case notes for proper handling of app
Maintaining performance levels within the standards set for quality and other metrics
The Sr. Processor is responsible to provide customer-focused service to internal and external customers by:
Fostering a positive work team environment
Participating in divisional or department committees
Providing service through interpersonal, verbal and written communication
Providing training support to the Network Offices upon request
Serving as an App Input resource to the Field as the primary contact for the New Business Call Center
Supporting and participating in divisional PACE objectives
Distributing exception cases and FOI to all App Processors
Independently resolves problems with applications submitted Not in Good Order (NIGO)
Training and supporting new team members as needed
Qualification
Required
Successful completion of any required testing
Demonstrated ability to handle fast-paced, high volume work with high degree of accuracy
Ability to interact tactfully and positively with the Field Force and Home Office personnel
Keyboarding skills required
Demonstrated ability to complete assignments with minimal direction and to handle details accurately
Company
Northwestern Mutual
Northwestern Mutual delivers financial security to millions with life, disability income and long-term care insurance, and investments.
Founded in 1857
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Timothy Gerend
Chairman, President and CEO
Phil Odella
COO/CFO
Recent News
Arkansas Business — Business News, Real Estate, Law, Construction
2026-01-12
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