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Aerie by AEO, Inc. · 1 month ago

Coordinator - International Wholesale

New York, NY, United States

Full-time

Hybrid

Entry Level

$57K/yr - $65K/yr

1+ years exp

Aerie by AEO, Inc. is seeking a Coordinator for their International Wholesale team. This role involves providing operational, logistical, and administrative support to ensure the effective execution of sales plans and maintaining strong account relationships.

FashionLifestyle

Responsibilities

Accurately process and manage the entry of seasonal and replenishment wholesale orders in the internal ERP/order management system, working in close partnership with the Account Director and AEO Buying/Planning teams

Monitor the status of all wholesale orders, tracking them from creation through to shipment and delivery, ensuring they align with wholesale partnership windows and logistical requirements, partnering with AEO Logistics team to prepare shipment documents and reports

Manage and communicate assortment updates to wholesale accounts and recommended actions in order to protect business and minimize fall out as discussed and aligned with Account Director

Liaise with internal teams on ATS stock availability in order to capitalize on in-season upside sales to Wholesale Accounts. Manage and follow up from request through final inventory transfers

Coordinate and process all post-shipment claims, including returns, damages, and shortages, acting as the internal liaison between the wholesale partner and relevant internal departments (Logistics, Finance)

Assist in maintaining accurate wholesale partner profiles, system requirements, and operational guidelines within internal databases to ensure compliance and smooth transactions

Compile weekly and monthly sell-through data, sales performance metrics, and trend analysis from wholesale partners. Prepare concise reports and dashboards to support the Account Director's strategic decision-making and forecasting efforts

Manage the organization, distribution, and tracking of digital assets (e.g., product images, descriptions, content) required by wholesale accounts for their e-commerce and marketing platforms

Prepare and organize materials for market appointments and sales pitches, including line sheets, sample tracking, and presentation slides

Support the Account Director during market appointments, helping to provide a best in class experience for accounts

Serve as a key operational point of contact between the Wholesale team and cross-functional partners, including Planning, Merchandising, Logistics, Marketing, and Finance, facilitating the flow of information to ensure seamless execution

Serve as the key point of contact for all customer service related queries from Wholesale Accounts

Provide oversight and support for basic financial transactions, including tracking invoice status, payment reconciliation, and the processing of credit notes

Schedule key meetings, prepare agendas, take detailed notes, and distribute action items following internal and external account meetings

Assist the Account Director in the initial operational setup and data collection for newly identified wholesale opportunities

Other duties as needed

Qualification

ExcelWholesale experienceNuOrderBamboo RoseCommunication skillsOrganizational skillsProblem-solving mindset

Required

Bachelor's Degree in Business, Merchandising, or a related field preferred

1-3 years of experience in wholesale, account support, sales operations, or retail back-office/logistics is preferred; international product/brand experience is preferred

Familiarity with NuOrder, Bamboo Rose, Google Suite, Account specific retail portals, and other data systems is preferred

Intermediate to advance skill level in Excel / Google sheets is required to be successful

Exceptional attention to detail and organizational skills

Strong ability to manage multiple tasks simultaneously in a fast-paced environment

Excellent written and verbal communication skills with a comfort level speaking and corresponding with account teams across a wide span of levels from analysts to CEO

A proactive, problem-solving mindset with a willingness to learn and adapt to new systems and processes

Ability to work outside of standard U.S. business hours is required

Comfortable working in a hybrid environment - working in office a few days a week (based on the needs of the business or big milestone week) with occasional remote work from home

Benefits

Health care benefits (including medical, vision, and dental)

Wellness benefits

401(k) retirement benefits

Life and disability insurance

Employee stock purchase program

Paid time off

Paid sick leave

Parental leave and benefits

Paid Time Off, paid sick leave, and holiday pay vary by job level and type, job location, employment classification (part-time or full-time / exempt or non-exempt), and years of service.

AEO may also provide discretionary bonuses and other incentives at its discretion.