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Leaf Home · 1 day ago

Assistant Installation Manager

Minneapolis, MN

Full-time

Onsite

Mid Level

Leaf Home is America’s largest direct-to-consumer full-service provider of branded home services and products. The Assistant Installation Manager is responsible for supporting the daily operations of the installation department, including scheduling, inventory management, and training of third-party installers.

Consumer Goods

No H1B

Responsibilities

Assist the Installation Manager in daily operations of the installation department including job production scheduling, warehouse and inventory distribution and counts, service scheduling and resolution, and pre-construction walkthroughs

Assist as needed with the recruitment, onboarding, and training of third-party independent installers

Work with the Installation Manager to ensure the daily installation schedule is attained

Accurately enter job orders into the operations app for scheduling, inventory, and job costing purposes

Order product based on job specs and products related to the installation process to maintain adequate stock and custom inventory

Work with the office administrative staff to ensure organized work and flow of jobs from schedule to installation completion

Perform administrative duties such as building job packets and solving funding issues

Assist third-party installation partners on job sites as needed with product staging and transport

Partner with Service and Sales Operations teams to proactively address customer issues and resolve on first service call

Work with the Field Trainer on individual performance, abilities, and capacities of the installers

Collaborate with all office and corporate functional teams to meet/exceed office and regional goals

May be responsible for the loading and unloading of trucks, inclusive of shipping and receiving, as well as checking merchandise depending on location

May be responsible for properly installation various company home solution products in customer’s homes based on volume and staffing

Follow established job site safety rules, OHSA guidelines, and company safety policies and procedures

Performs other duties as assigned by supervisor

Qualification

Home improvement experienceProject managementMicrosoft Office SuiteLeadership experienceCommunicationDetail-orientedProblem-solvingTeam-orientedSelf-driven

Required

High school diploma or equivalent

Experience in home improvement construction and/or residential installations such as walk-in tubs, windows, stairlifts, water filtration systems, gutter and gutter protection installation, kitchen refacing, etc

Project management experience

Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without 'dropping the ball.'

Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a 'roll up your sleeves' and 'win every day' mentality

Hold oneself accountable and responsible while being self-driven in accomplishing goals

Detail-oriented and can focus on task at hand by finding the most efficient and effective pathway to completion

Excellent verbal and written communication skills at all levels to communicate with internal and external stakeholders articulately

Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection

Ability to provide timely and empathetic service through all communication channels keeping peer and customer needs first

Must hold a valid driver's license

Must have reliable transportation to/from job site to perform job duties

Must be comfortable ascending and descending ladders of varying heights to perform services

Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access)

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status)