Tyto Athene, LLC ยท 2 days ago
Desktop Support Level II
Chicopee, MA
Full-time
Onsite
Mid LevelTyto Athene, LLC is looking for a Desktop Support Level II to join their Westover team in Chicopee, MA. This role involves providing support to end-users for various IT services and maintaining technical proficiency in desktop support.
Information Technology
No H1B
Security Clearance RequiredU.S. Citizen OnlyHiring Manager
Rebecca Siegel
Responsibilities
Provide support to end-users for PC, server, mainframe applications, and hardware
Perform configurations, installations, diagnostics, upgrades, repairs and preventive maintenance of personal computer products and peripherals
May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem
Simulate or recreate user problems to resolve operating difficulties
Recommend systems modifications to reduce user problems
Maintain currency and highest level of technical skill in field of expertise
Qualification
Required
Experience as a desktop support technician or equivalent (IT Support, Helpdesk Support, Support Technician, etc.)
Capabilities needed to deliver in-person and remote IT aid
Fantastic installation, diagnostic, upgrade, and restoration abilities
Strong customer support and customer service skills
Excellent communication skills (written and verbal)
Experience working with ServiceNow and Print Release
Experience managing network modernization work or system projects of similar scope and complexity
Active IAT Level II Certification/Active 'Security Plus' certification
Active DoD 'Secret' Clearance
Company
Tyto Athene, LLC
At Tyto Athene, we help turn Data to Dominance.
Founded in 2018
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Dennis Kelly
Chief Executive Officer
Peter O'Donoghue
Chief Technology Officer
Recent News
Washington Technology
2025-11-23
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2025-11-01
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2025-09-16
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