Puck · 23 hours ago
User Insights & QA Specialist
United States
Part-time
Remote
New Grad, Entry LevelPuck is a fast-moving startup focused on building the next generation of recruiting tools. They are seeking a detail-oriented User Insights & QA Specialist to improve product quality and understand user behavior by identifying bugs and collaborating with product and engineering teams.
Computer Software
Responsibilities
Review FullStory sessions to identify bugs, UX issues, and unexpected behavior
Write detailed and structured bug reports in Linear (reproduction steps, expected vs. actual behavior, screenshots, severity, etc.)
Support manual QA testing prior to releases and after hotfixes
Help validate engineering fixes by re-testing resolved tickets
Proactively surface user patterns or product insights that support product improvements
Join a weekly Zoom sync (15–30 minutes) with Product/CX to review top findings
Communicate effectively with cross-functional teams (Product, Engineering, CX)
Qualification
Required
Strong attention to detail—you spot inconsistencies others miss
Experience with VA, QA, bug reporting, or CS/support ticket documentation
Clear written communication
Ability to work U.S. business hours for part of your shift
Reliable internet connection and a professional Zoom presence at least once a week
Comfortable working independently and staying organized
Curious mindset—enjoys digging into user behavior and patterns
Preferred
Experience using FullStory, Linear, or any ticketing system
Background in SaaS, customer success, or product operations
Company
Puck
SaaS recruitment marketing
Founded in 2020
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Harrison Bowden
Co-Founder
Joshua Krall
Co-Founder & CTO
Company data provided by crunchbase