Apply on Employer Site

The University of Kansas Health System · 2 days ago

Patient Financial Advisor (M-F 8:30A-5P)

Kansas City, KS

Full-time

Onsite

Mid Level

3+ years exp

The University of Kansas Health System is seeking a Patient Financial Advisor who is responsible for providing financial assistance to patients and families throughout the health system. This role involves securing payer sources, assisting with financial needs, and ensuring compliance with financial policies.

Clinical TrialsEducationEmergency MedicineHealth Care

Growth Opportunities

Responsibilities

Contacts the patient or family by phone or in person to ask them questions about sponsorship linkage. Includes health insurance, homeowner’s insurance, workman’s compensation insurance, pre-paid packages, grants, studies, COBRA, VA benefits, Crime Victim, auto insurance, Medicaid or Medicare. Complies with Medicare/Medicaid rules and regulations

Screens patients with financial needs and assists them in finding payment resolution for their accounts. Includes negotiating settlements, insurance, public assistance, payment arrangements, charity or bad debt

Updates patient account information and patient demographic information appropriately. Reviews the account within 1 business day to assure verification and pre-certification are complete and accurate

Determines possible Medicaid or Disability linkage for patients as needed; this includes the ability to interpret the patients H&P to determine disability

Negotiates settlements or makes payment arrangements. If unable to make payments, then screens for partial or full charity, this includes completing the financial assessment application and obtaining all necessary documents. If the patient is uncooperative at any part of the screening process, their account(s) will be recommended for collections and ultimately bad debt

Works daily WQS consisting of all unsecured accounts. Requires taking appropriate actions necessary such as phone calls and written communication and using appropriate codes and time frames

Assists "walk-in" customers requesting assistance, and customer service calls with questions

Processes Care Management Team referrals for Sponsorship

Responsible for Point of Service collections and EPIC documentation when applicable

Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department

Qualification

Financial advisingClaims processingRevenue cycle experienceEpicCPT-4 codingHCPCS codingMicrosoft WordMicrosoft ExcelCustomer serviceMulti-taskingInsurance knowledgePayor websites knowledgeCMS regulations knowledgeOral communicationWritten communication

Required

High School Graduate or GED

Must be able to type 45 wpm

3 or more years of combined experience in financial advising, claims processing, collections, customer service, or revenue cycle positions (includes admitting, patient accounting, prior authorizations, or pre-registration)

Ability to multi task, prioritize, and escalate

Good oral and written skills

Knowledge of Insurance (Commercial & Government)

Knowledge of payor websites

Knowledge of transplant (BMT and/or Solid)

Working knowledge of CMS regulations