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GS1 US · 2 days ago

Dynamics 365 Customer Engagement Analyst

Ewing, NJ

Full-time

Hybrid

Mid Level

$95K/yr - $115K/yr

3+ years exp

GS1 US is a small company with a world-class culture that impacts how the world does business. The Dynamics 365 Customer Engagement Analyst will be responsible for the implementation, configuration, support, and optimization of D365 CE to meet evolving business needs.

CollaborationNon ProfitOnline Forums

Growth Opportunities

H1B Sponsor Likely

Hiring Manager

Jennifer Harrison-Rathfon

Responsibilities

Collaborate with Product Management and Business Process Management stakeholders to understand customer needs and deliver effective solutions

Capture and refine feature and story definitions to ensure business requirements are met, providing clear guidance to development teams on product purpose, vision, requirements, and priorities

Administer and maintain Microsoft Dynamics 365 CRM, including user setup, security roles, workflows, and customizations using standard tools and best practices

Design, configure, and implement CRM enhancements, including dashboards, reports, forms, and business rules

Work with developers and third-party vendors to integrate CRM with other business systems

Stay current with Dynamics 365 updates and recommend improvements or new features

Work toward a broad functional and basic technical understanding of the overall business applications landscape, including but not limited to MS D365 CE and Finance & Operations, the GS1 US Store, and other integrated systems

Execute functional testing and provide demonstrations of business application functionality

Build positive relationships with internal customers and external business partners and coordinate with peers to provide solution recommendations

Provide end-user training, documentation, and support to ensure effective system usage

Monitor system performance and recommend improvements for scalability and efficiency

Provide application support, troubleshoot and resolve issues, working with Microsoft and other third-party support teams when necessary

Qualification

Microsoft Dynamics 365 CECRM workflowsAgile/SAFe certificationPower PlatformBusiness Analyst experienceAnalytical skillsProblem-solving skillsCommunication skillsTeam collaboration

Required

Bachelor's degree in a related field or equivalent experience

Agile/SAFe certification

At least three years working with Microsoft Dynamics 365 CE

Experience as a Business Analyst or Systems Analyst

Excellent analytical and problem-solving skills

Effective verbal and written communication skills

Ability to manage multiple priorities with ease

Ability to work independently or collaboratively as part of a team

Solid understanding of CRM workflows, entities, and data structures

Preferred

Dynamics 365 Certification

Benefits

Health (medical, RX, dental, vision) - effective immediately

401(k) with Employer Safe Harbor and Profit Sharing Contributions - effective immediately

Short and Long Term Disability Coverage

Mental Health and Wellbeing (6 employer sponsored therapy and coaching sessions)

Individual Wellness Platform

Paid Parental Leave

Generous PTO and Company Paid Holidays

LinkedIn Learning

Tuition Reimbursement

Kudos (employee recognition and engagement platform)

Catered Lunches 2x/week on in office days

Company

GS1 US

Glassdoor4.3

GS1 US is a membership organization facilitating millions of businesses and over 25 industries in the use and adoption of GS1 Standards.

Founded in 1973

Lawrenceville, New Jersey, USA

201-500 employees

http://www.gs1us.org/

H1B Sponsorship

GS1 US has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)

2020 (1)