T-Mobile · 21 hours ago
Principal Software Engineer - ServiceNow ITOM
Bellevue, WA
Full-time
Hybrid
Senior Level, Lead/Staff
$134K/yr - $241K/yr
7+ years expT-Mobile is a dynamic company that invests in its employees through a comprehensive Total Rewards Package. They are seeking a Principal Software Engineer specializing in ServiceNow ITOM to design, implement, and deploy scalable software solutions that enhance operational visibility and reliability across the organization.
InternetMobileTelecommunicationsWireless
Responsibilities
Lead the design and development of ServiceNow ITOM capabilities including Discovery, Service Mapping, CMDB enrichment logic, operational workflows, and infrastructure integrations to ensure reliable, scalable, and high-quality outcomes. Establish engineering standards and validation practices that maintain accuracy across ITOM data, integration points, and configuration patterns
Serve as the principal technical authority for ITOM architecture, guiding senior and junior engineers in best practices for Discovery optimization, CMDB alignment to CSDM, design of integration frameworks, and operational automation. Influence platform strategy by shaping engineering patterns, architectural principles, and governance for ITOM and related ServiceNow modules
Assess and adopt emerging ServiceNow ITOM capabilities, infrastructure technologies, automation toolsets, and integration methods to support T-Mobile’s operational and observability goals. Recommend approaches that reduce manual effort, increase operational reliability, and strengthen CMDB and service mapping fidelity
Design enhancements to ITOM patterns, mapping logic, Discovery processes, and platform integrations to improve visibility, accuracy, and operational efficiency. Contribute advanced engineering solutions that simplify technical workflows, reduce dependencies, and improve data quality across the ITOM and CMDB ecosystem
Create comprehensive documentation outlining ITOM architectures, technical designs, integration models, system dependencies, and governance patterns to support cross-team alignment and long-term maintainability
Support adjacent ServiceNow domains including CMDB, CSDM, ITAM, and operational automation initiatives as required, contributing advanced engineering expertise to initiatives that impact enterprise service health and infrastructure reliability
Qualification
Required
Bachelor's Degree Computer Science or Engineering (Required)
7-10 years - Technical engineering experience
Communication (Required)
Customer Service (Required)
Analytics (Required)
Technical Writing (Required)
Preferred
Expert-level experience with ServiceNow ITOM modules (Discovery, Service Mapping, Event Management, Orchestration)
Deep knowledge of CMDB architecture, CSDM alignment, relationship modeling, and data lifecycle governance
Strong background in infrastructure domains (network, compute, cloud, containers, load balancing, distributed systems)
Advanced experience with integrations using MID Server, APIs, web services, and infrastructure toolchains
Ability to define and govern ITOM architectural standards across large, diverse environments
At least 18 years of age
Legally authorized to work in the United States
Benefits
Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Employee stock grants
Employee stock purchase plan
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service & home internet discounts
Pet insurance
Access to commuter and transit programs
Company
T-Mobile
T-Mobile is a telecommunications company that provides wireless communication services, including mobile phone and internet services. It is a sub-organization of Deutsche Telekom.
10001+ employees
H1B Sponsorship
T-Mobile has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (533)
2024 (457)
2023 (433)
2022 (674)
2021 (522)
2020 (320)
Funding
Current Stage
Public CompanyTotal Funding
$25.37B2026-01-06Post Ipo Debt· $10B
2025-10-06Post Ipo Debt· $2.8B
2024-09-23Post Ipo Debt· $2.5B
Leadership Team
John Saw
President of Technology, Chief Technology Officer
Peter Osvaldik
EVP & CFO
Recent News
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2026-01-08
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2026-01-07
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