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Fidelity Bank · 21 hours ago

SVP, Managing Director-401K Relationship Manager

TX Work From Home Central

Full-time

Hybrid

Senior Level, Lead/Staff

$160K/yr - $185K/yr

10+ years exp

Fidelity Bank is seeking a Senior Vice President, Managing Director to manage a client book of business focused on employee benefits including 401(k) and pension administration. The role involves leading client relationships, resolving issues, and ensuring client satisfaction through effective communication and strategic planning.

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Responsibilities

The SVP, Managing Director (MD) is entrusted with a client book of business including some or all defined contribution (401k), defined benefit (pension), health/welfare administration, and other related products and services

Primary contact for the client and works in a team structure which is collectively responsible for leading, educating, resolving client issues, establishing relationships and meeting the needs of Plan Sponsors and other Employee Benefits leader contacts

Focuses on understanding and responding to client needs

In this position you assume a consultative role to acquire a clear understanding of the business need and the client’s perception of relevant issues

Ensure client happiness by seeking feedback and anticipate issues and/or concerns to proactively provide solutions

Builds client relationship to the highest level of decision makers

Plans and conducts effective in-person and/or virtual meetings

Makes detailed plans and preparations for client meetings

Accurately plans, influences, and implements Fidelity solutions to address a client’s needs

Differentiates Fidelity's benefits offerings against a competitive benefit solution(s)

Facilitates discussions with clients regarding legal, regulatory and design issues across the plan(s) and relationship

Coordinates internal resources to provide analysis and recommendations to clients on a variety of alternatives, including design, product development, etc

Identifies key drivers and maintains consistent formal/informal contact with key client decision makers

Works closely and actively leads discussions with Investment Consulting to create effective investment strategies and develop solutions that benefit clients/Fidelity

Owns the client relationships for which they are accountable, which includes problem resolution on behalf of clients to produce a satisfactory outcome

The MD is considered the lead associate for a Book of Business with supporting functions (various extended service team members) providing outcomes as a collective service team in support of the client and their employees

Building and developing strong internal working relationships with Fidelity personnel in support of superior service delivery

Qualification

Series 7Series 63Pension administrationClient relationship managementCommunication skillsOrganizational skillsProblem-solving skillsPresentation skillsNegotiation skills

Required

College degree preferred and/or equivalent work-related experience

Series 7 & 63 must be obtained post hire

10+ years of benefits outsourcing relationship management or client service experience; preferably within 401(k) & non-qualified plan administration, Pension administration, Equity Plan services, Health/Welfare administration, and more

Validated relationship management experience: you have excellent verbal and written communication skills

Possess excellent organization, time leadership skills, and attention to detail

Tried problem-solving skills in sophisticated situations

Effective presentation skills, influence and negotiation skills, and ability to deliver solutions to a variety of audiences & levels is key

Developing, leading and maintaining strong client relationships, including at senior/executive levels

Building positive relationships based on shared dedication to mutual goals. Sets the strategic direction for the plan and demonstrates ultimate ownership and accountability for the overall client relationship. Acts as the client's 'trusted advisor'