NEOGOV · 20 hours ago
Application Support Specialist
Richland County, SC
Full-time
Onsite
Senior Level
$72K/yr - $90K/yr
5+ years expNEOGOV is seeking a motivated and detail-oriented professional to join the South Carolina Judicial Branch as an Application Support Specialist. This role involves providing user support and training for various judicial applications, troubleshooting issues, and ensuring compliance with application specifications to support court operations effectively.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provide virtual or onsite training to judges, clerks, court reporters, and other judicial users during go-lives or ongoing operations
Ensure judicial application users are effectively onboarded and trained to use applications accurately, efficiently, and consistently, supporting reliable court operations
Ensure new users understand system responsibilities, workflows, and data integrity requirements
Translate business process issues into technical support actions
Support court operations during critical events (court sessions, filings deadlines, elections, emergency orders, etc.)
Deliver responsive, professional customer service in a high-visibility environment
Provide expert level support for complex issues regarding judicial application incidents and service requests
Conduct user interviews to review and research; communicate with clarity as often as necessary with user
Diagnose and analyze application, data, integration, and user-workflow issues
Conducts data analysis and provides recommendations to resolve any issues or anomalies against our CMS databases using SQL scripts. Consults with Apps Team and DBA regarding same
Creates individual test procedures for tasks entered into Ivanti by analyzing program specifications and writing the step-by-step instructions required to recreate application non-conformities and validate software conforms to specifications
Coordinate resolution with business analysts, development team, vendors, database administrators, and infrastructure staff
Document root causes and corrective actions
Provide day-to-day operational support for judicial applications (e.g., case management, e-filing, JMS, AIS, website, etc.)
Maintain application configuration tables, codes, roles, permissions, and workflows
Monitor application availability, performance, and configuration ensuring systems operate within established service levels and court schedules
Support application updates, enhancements, and new feature releases
Participate in testing, validation, and user acceptance activities
Assist with data integrity and audit readiness
Serves as an administrator for the SC Electronic Filing system
Maintain application support documentation, FAQs, and standard operating procedures
Document incidents, resolutions, and configuration changes
Contribute to knowledge base to improve first-contact resolution
Assists in the development and preparation of training materials and reference guides by reviewing content for accuracy and completeness prior to release
Identify recurring issues and recommend process or system improvements
Assist with automation, monitoring, and efficiency initiatives
Participate in modernization efforts and system migrations
Support data-driven decision-making through operational insights
Remains up-to-date and knowledgeable on Release notes, Hot Fixes, program changes, implementation plans and release schedules to assist users
Administer user access consistent with judicial security policies and separation-of-duties requirements
Support compliance with confidentiality, privacy, and records retention standards
Assist with audits, access reviews, and incident investigations
Ensure sensitive judicial data is handled appropriately
Provide guidance & mentorship to the team through changes in application, courtroom operations, and other related judicial workflows
Promote open communication, teamwork, and a positive culture to maximize productivity and innovation
Set an example for peers by embracing best practices, contributing to continuous process improvement, and delivering best-in-class customer service
Performs all other duties as assigned
Qualification
Required
A high school diploma (or equivalent) and at least five (5) years of progressively responsible experience providing application support, technical support, and user training in a court or judicial setting
Preferred
Knowledge of the South Carolina state court system
Experience working in South Carolina's Statewide Case Management System (CMS), Jury Management System (JMS) and E-Filing application is a plus
Training or hands-on experience with court case management systems, judicial technology applications, or comparable enterprise-level systems
Demonstrated experience analyzing complex technical issues, performing troubleshooting, and implementing effective solutions
Proven experience delivering training in multiple formats, including in-person, virtual, and one-on-one instructional settings
Strong background providing technical troubleshooting and end-user support in a fast-paced or mission-critical environment
Experience conducting functional and system testing, including documenting results and identifying system improvements
Demonstrated work in a technical support or help desk environment supporting diverse user groups
Experience developing, modifying, and using SQL scripts for data queries, validation, reporting, or troubleshooting purposes
Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users
Benefits
Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children.
State Retirement Plan and Deferred Compensation Programs (Temporary positions have option to enroll).
15 days paid annual (vacation) leave per year.
15 days paid sick leave per year.
Option to designate 10 days of earned paid sick leave per year as family sick leave.
13 paid state holidays.
Workers’ Compensation Benefits.
Generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave.
Work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.
Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits.
Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.
State employees are also offered retirement plan options, including defined benefit and defined contribution plans.
Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.
State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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