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NYC Department of Health and Mental Hygiene · 2 days ago

Help Desk Consultant, Bureau of Early Intervention

New York, NY

Full-time

Hybrid

Mid Level

3+ years exp

The NYC Department of Health and Mental Hygiene is seeking a Help Desk Consultant for the Bureau of Early Intervention. The role involves facilitating system resolution of issues related to the Early Intervention program database and providing technical assistance to users.

Health Care

Responsibilities

Respond to requests for technical assistance “live”, via phone, electronically related to the program database. Advise users of the appropriate action/s to follow

Complete data entry activities for the timely submission of case information into appropriate program databases

Provide community outreach to obtain information pertinent to service authorizations to complete required data entry activities

Research and resolve billing issues using the program database and other available resources

Analyze the program database using standard resolution procedures (includes tracking calls and monitoring cases) to determine outcomes

Liaise and collaborate with state entities, as well as interdepartmental units to resolve billing and systemic issues in the program database

Complete special projects as assigned

Qualification

Technical assistanceData entryBilling resolutionMicrosoft OfficeCommunication skillsOrganizational skillsWork under pressureWriting skills

Required

A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty

An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in '1' above

A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in '1' above

Education and/or experience equivalent to '1', '2', or '3' above. However, all candidates must possess the one year of administrative or supervisory experience as described in '1' above

Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in '1' above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years

Preferred

Excellent telephone, computer and writing skills

Good communication, organizational skills

Ability to work under pressure and meet deadlines is a plus

Accurately type 45 wpm

Proficient in Microsoft Office: Excel, Word, Outlook

Benefits

A premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.

Additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.

A public sector defined benefit pension plan with steady monthly payments in retirement.

A tax-deferred savings program

A robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.

Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.

Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

Public Service Loan Forgiveness