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Wells Fargo · 22 hours ago

Head of Customer Data Strategy & Governance

Irving, TX

Full-time

Onsite

Director/Executive

$185K/yr - $300K/yr

8+ years exp

Wells Fargo is seeking an Executive Director of Customer Data Strategy & Governance to lead the design and delivery of a multi-phase customer data strategy. This role involves establishing a trusted foundation for customer data supporting BSA/AML operations and embedding AI-driven insights to enhance risk management and business decision-making.

BankingFinancial ServicesFinTechInsurancePayments

No H1B

Responsibilities

Define and execute the customer data strategy for BSA/AML across Shared Services Operations, aligned with CDO policies and enterprise data standards

Design and operationalize a centralized customer data mart, consolidating BSA/AML-relevant customer attributes into a single authoritative view

Embed AI and machine learning capabilities to improve entity resolution, customer risk segmentation, and anomaly detection

Align governance frameworks to ensure data quality, lineage, and ownership are clearly defined within the BSA/AML data lifecycle

Partner across risk, operations, and technology teams to modernize platforms, simplify data flows, and eliminate duplication

Standardize customer data models and definitions across business lines to improve interoperability and data reuse

Deliver actionable insights by transforming customer data into a strategic asset that supports regulatory compliance and operational efficiency

Lead and develop a cross-functional team to deliver measurable outcomes and sustained data quality improvements

Qualification

Data strategyBSA/AML expertiseAI/ML initiativesCustomer data managementData governance modelsCross-functional team developmentInfluencing skillsData quality improvementLeadership experience

Required

8+ years of Business Execution, Implementation, or Strategic Planning experience, including Management or leadership experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education

4+ years of management or leadership experience