Insight Global · 21 hours ago
Telecommunications Technician
Brunswick, GA
Full-time
Onsite
Mid Level
$50K/yr - $75K/yr
3+ years expInsight Global is a staffing company seeking a Telecommunications Technician to provide technical support for enterprise telecommunications systems. The role involves maintaining VoIP infrastructure, training users, and collaborating with clinical and IT teams to enhance communication workflows.
EmploymentHuman ResourcesRecruitingSales
Hiring Manager
Liza Butler
Responsibilities
Provide Tier 2/3 support for Avaya Communication Manager 10.1/10.2 and related VoIP infrastructure, including Session Border Controllers (SBCs), voicemail, and call routing
Serve as technical support for integration and operation of unified communications tools including: Oracle Cerner CareAware Connect, TigerConnect, Microsoft Teams (voice, chat, and meetings), iOS and Spectralink wireless handsets
Coordinate MAC requests and troubleshoot system-wide telecom issues
Train users on phone systems, voicemail trees, and UC features
Maintain telecom asset inventory, documentation, backup schedules, and change management records
Assist in telecom project implementations, including facility expansions and system upgrades
Collaborate with clinical and IT teams to support communication workflows, on-call scheduling, and smart device provisioning
Manage data circuits with carriers and maintain fiber/copper backbone documentation
Support and test critical emergency systems including Code Blue, Overhead Paging, Emergency Notification, and power failure redundancy
Ensure compliance with HIPAA, Joint Commission standards, and national patient safety goals as they relate to communication technologies
Assist with configuration, maintenance, and support of CareAware Connect and CareAware Administrator modules to ensure reliability and optimal performance in clinical communication workflows
Support the administration and integration of Oracle Cerner iCommand systems to enhance centralized monitoring and remote support capabilities
Qualification
Required
Associate's degree in computer science, telecommunication, or related field
Minimum 3 years of experience with enterprise telecommunications systems and unified communications
Knowledge of Avaya, SIP, VoIP, call flow design, and QoS principles
Experience working in hospital or relevant enterprise level location
Proficient in mobile device deployment (iOS, Android, Spectralink)
Ability to work onsite in Brunswick, GA Monday-Friday day shift
Preferred
Avaya ACIS or ACSS Certification
ITIL Foundations or equivalent service management
Benefits
Healthcare insurance offerings
Paid leave
Company
Insight Global
Insight Global provides top talent and staffing solutions that help job seekers find careers in healthcare, finance, IT, and government.
1001-5000 employees
H1B Sponsorship
Insight Global has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (281)
2024 (164)
2023 (75)
2022 (17)
2021 (3)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2010-07-01Acquired
Leadership Team
Jared Streppa
President Of Company’s Technology Division
Recent News
Maryland Daily Record
2025-09-26
Company data provided by crunchbase