This job has closed.

Center for Employment Opportunities · 2 weeks ago

Senior Program Manager

Oakland, CA

Full-time

Onsite

Senior Level

$84K/yr - $94K/yr

5+ years exp

The Center for Employment Opportunities (CEO) provides employment services to people recently released from incarceration. The Senior Program Manager oversees daily operations of a local site's vocational program, ensuring effective service delivery and participant support while managing team performance and program budgets.

AssociationNon Profit

Responsibilities

Manage daily vocational operations at the local site and delivery of vocational services to participants, ensuring effectiveness of vocational model delivery

Support and enhance the participant experience

Collaborate with the Social Enterprise team including local Site Supervisors and Social Enterprise leadership to maintain cohesion and communication between teams in delivering services to participants

Monitor and manage overall office administration, collaborating with internal teams to ensure CEO procedures and policies are implemented effectively and with fidelity

Maintain relationships with local parole and probation bureaus, district attorney offices, and other program referral sources

Collaborate and support CEO's Participant Resources department with building strategic partnerships and referral relationships with local organizations that provide holistic and complementary services for participants, such as housing, substance abuse, etc

Troubleshoot incidents and challenges that arise, working in concert with CEO's safety, Employee Experience, and Legal teams

As needed, support CEO's regional contracts team with data tracking and reporting

Manage and ensure adherence to local site's vocational budget including SNAP and other performance based outcomes, staff related costs, and vocational OTPS

As needed, provide local presence and manage relationships with other community organizations in the reentry space

Provide support as needed to CEO's regional Investment and/or fundraising teams

Monitor and supervise site and team progress and effectiveness, ensuring compliance with all organizational policies and procedures

Manage team in usage of CEO's client relationship management system (CRM) to organize information, perform forecasting, and measure the performance of programming

Evaluate the performance of all vocational program services and recommend areas to improve on an ongoing basis

Manage the recording and tracking of data required by program management, grant contractors, and foundations by monitoring enrollment, case files, placement, and retention metrics

Hire, supervise, and support a diverse, high-performing local team to serve participants and achieve our local program outcomes

Ensure ongoing engagement in learning on specific areas of program delivery, supporting staff in obtaining the necessary resources and training needed to successfully carry out CEO's vision and mission

Build environment of collaboration, disciplined pursuit of goals, and inclusion by fostering communication, accountability, and support across team members

Coach and provide feedback to team members to drive employee performance, and support team in gaining access to resources in areas of individual and team development

Leverage employee insights and feedback to respond to needs and determine areas of individual and team development

Model strong communication and collaboration between sites, teams, and departments

Prioritize team-building, culture-building, and celebrations of individual and team accomplishment along with initiatives to develop a sense of shared purpose

Model CEO's organizational values in management practice, empowering employees to lead through CEO values

Additional responsibilities as assigned, including coverage for team members

Manages a site with 6+ total vocational staff and/or a higher level of complexity related to location, contracts, or other circumstances

Qualification

Program managementData analysisTeam leadershipCRM proficiencyBudget managementCommunication skillsCollaboration skillsAttention to detailMotivational skillsIntegrity

Required

You have at least 5+ years of growing leadership and program management experience, successfully led a site through significant growth in program operations and impact

You have a working knowledge of the criminal justice and workforce development systems

You have proficiency and experience in meeting performance based goals

You have proficiency and experience collecting, analyzing, and applying data to drive program strategy and decision making

You are comfortable with technology, including Google Suite and Salesforce

You serve as an exemplary model of CEO's values and living CEO's management philosophy

You have a deep dedication to social justice, criminal and/or economic justice

You have the ability to motivate and inspire others to achieve their goals, helping individuals identify, capitalize upon, and apply their strengths

You have attention to detail and strong project management capabilities

You have demonstrated practice of regularly collecting, analyzing, and applying data to drive program strategy and decision making

You have a high level of personal integrity and commitment to excellence and deep impact

You have the ability to identify, anticipate, and analyze potential problems and solutions, and decide on and implement a course of action