The Ritz-Carlton Yacht Collection · 1 day ago
Director, Charter & Group Sales - Midwest and West Coast
United States
Full-time
Remote
Lead/Staff, Director/Executive
5+ years expThe Ritz-Carlton Yacht Collection is an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. The Director, Charter and Group Sales is responsible for leading sales strategy and management of all Charters, Groups & Events, developing and executing sales plans, and ensuring luxury experiences for clients.
LeisureTourismTravel
Responsibilities
Serve as lead sales executive who works to identify Charter and Group Sales opportunities, execute sales presentations, proposals, and contracts to potential clients looking to hold their meetings and Groups at sea
Execute annual sales plans for the Charter and Group Sales market upholding the integrity of the Ritz-Carlton Yacht Collection brand
Develop sales pipeline of potential meetings and Groups clients, demographics, and target market analysis paired with understanding cycles of charter availability to maximize opportunities
Develops strategies for forecasting and analyzing sales needs and developing effective responses, delivery systems, and methods of measuring and evaluating results
Works in coordination with department head and Finance/Revenue Management to achieve maximum sales yields
Manage a team of Charter and Group Sales and operational personnel, including training and development and performance management
Develop and nurture relationships with Group houses and corporations to develop charter sales prospects, customers, and repeat loyalty
Manage day-to-day meetings, corporate and Group clients, presentation development, pricing, contracts, and win/loss ratio
Recommends and develops Charter and Group Sales product enhancements to improve competitiveness and maximize profitability; promotes marketing awareness and communicates the marketing objectives to support the achievement of plans and sales goals
Develop/direct initiatives to broaden customer base and market penetration
Oversee administrative functions including budget, invoicing, reporting, and CRM management
Liaise with the charter/group clients, shoreside staff, and shipboard staff to ensure flawless execution and the highest level of guest satisfaction
Travel as needed to develop new business and attend travel industry tradeshows. Travel planning includes balancing our participation with that of Marriott Global Sales Organization (GSO) sales team members who serve as our extended sales team worldwide to support The Ritz-Carlton Yacht Collection’s global sales efforts to avoid duplication if unnecessary
Interact, train, and nurture GSO sales team’s understanding to help drive awareness through Marriott’s worldwide sales team
Awareness of cross-selling opportunities with Marriott properties
Qualification
Required
Minimum of 5 years of management experience in the travel/hospitality industry
Strong sales expertise in presenting a luxury product
Strong communication and public speaking skills
Leadership and people management proficiency
Developing processes and performance management tools
Strong organization and time management skills
Ability to analyze and work with sales data to develop strategies
Budget management experience
Ability to work well in a fast-paced team environment
Ability to identify and overcome sales objections
Preferred
Meetings and Incentives Luxury hotel or cruise sales leadership experience a plus
Developing a new/startup operation skillset is a plus
Company
The Ritz-Carlton Yacht Collection
Designed to combine the luxury lifestyle of The Ritz-Carlton® and the casual freedom of a yachting vacation, The Ritz-Carlton Yacht Collection offers voyages on three custom-built yachts: Evrima, Ilma and Luminara.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
James Murren
Chief Executive Officer
Recent News
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