CNO Financial Group · 1 month ago
Bilingual Customer Activation Representative - REMOTE from any US based location
United States
Full-time
Remote
Entry Level
$17.44/hr - $26.16/hr
1+ years expCNO Financial Group is a company that provides life and health insurance, annuities, and financial services. They are seeking a Bilingual Customer Activation Representative to support customer activation and concierge services in both English and Spanish, focusing on resolving application items and educating customers on policy benefits.
Financial Services
Responsibilities
Communicate with customers to follow up and collect pending requirements, including initial and follow-up premium payments
Document all actions in the system and reschedule calls as needed to accommodate customer availability
Make recommendations for process improvements to enhance service quality and efficiency
Consult with internal departments (e.g., New Business, Underwriting, Customer Service) as needed to resolve customer issues
Participate in special projects and pilot programs in collaboration with team leadership
Analyze vendor data, provide feedback, and conduct customer outreach based on findings
Support the quality assurance team with call audits as required
Communicate with customers to follow-up and collect on pending requirements and initial & follow up persistence premium payments
Document all actions taken in system and reschedule calls to meet customer needs as required
Make recommendations for process improvement
Consults with other areas of the company as the work demands (NB/UW, Customer Service
Work with team leadership to take part in special projects and pilot programs
Analyze vendor data, provide feedback based on analysis and make outreach to customers
Support the quality assurance team on call auditing as needed
Qualification
Required
High School Diploma or GED in general studies
Fluent in reading, writing and speaking Spanish required
1-2 years of customer service-oriented work environment
Preferred
Insurance, financial services and/or call center experience preferred
Associate's degree or 4 years related experience in the field of Business
Life & Health Insurance License
3+ years' experience in customer service-oriented work; insurance, financial services and/or call center experience
Benefits
Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan with company match
Short-term & long-term disability insurance
Paid time-off and corporate holidays
Paid parental leave
Company paid life insurance
Company
CNO Financial Group
CNO Financial Group, Inc. (CNO) is a holding company for a group of insurance companies operating throughout the United States
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2003-09-12IPO
Leadership Team
Gary C. Bhojwani
CEO and Director, Board of Directors
Paul H. McDonough
Chief Financial Officer
Recent News
2025-12-09
2025-12-09
2025-12-09
Company data provided by crunchbase