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dentsu · 2 days ago

Associate Director, Account Management (Retail Media Network)

Chicago - N. State

Full-time

Hybrid

Senior Level, Lead/Staff, Director/Executive

$68K/yr - $110K/yr

6+ years exp

Dentsu is a leading global marketing services company, and they are seeking an Associate Director of Account Management for their Retail Media Network team. This senior leadership role involves driving strategic excellence across campaign delivery, managing client relationships, and overseeing team development to ensure successful execution of high-value retail media campaigns.

AdvertisingInformation ServicesMarketing

Responsibilities

Lead the delivery of strategic campaigns for a set of top-tier clients; own client relationships post-insertion order (IO) and ensure alignment across teams

Manage a team of Account Managers and Senior Account Managers, providing guidance, quality oversight, and career development support

Oversee the full campaign lifecycle across systems (Salesforce, Monday.com, SmartSheet), ensuring accuracy in setup, pacing, optimization, and reporting

Serve as senior escalation point and strategic advisor in client communications, driving QBRs, wrap reporting, and performance storytelling

Lead efforts to improve team workflows, campaign documentation standards, and operational efficiencies that ensure scale

Collaborate with Media, Sales, Analytics, and Creative teams to troubleshoot delivery issues, identify strategic upsell opportunities, and drive continuous improvement

Establish KPIs and benchmarks for account teams and ensure consistent delivery against those goals

Proactively identify and resolve campaign risks or performance issues; ensure teams are empowered with tools and training to respond quickly and effectively

Contribute to business planning, client renewals, and strategic roadmap development in partnership with Sales and senior leadership

Qualification

Account ManagementRetail Media ExperienceTeam LeadershipSalesforceCampaign OptimizationProcess ImprovementCommunication SkillsRelationship BuildingMentoringCross-Functional Collaboration

Required

6–8 or more years of experience in account management, retail media, digital media, or client services, with experience with campaign ownership and team leadership

Experience managing direct reports and mentoring across levels; demonstrated ability to build high-performing, engaged teams

Working knowledge of retail media platforms, digital media KPIs, campaign workflows, and optimization tactics

Excellent communication and relationship-building skills, with experience influencing both clients and internal stakeholders

Able to manage multiple complex campaigns across teams and accounts

Proficiency in Salesforce, Monday.com, Smartsheet, Excel, and presentation tools such as PowerPoint or Google Slides

Demonstrated ability to drive process improvements and operational efficiency

Bachelor's degree or equivalent experience required