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RTX · 1 day ago

Customer Quality Manager (Onsite)

HOR32: Wilsonville, OR 27300 SW Parkway , Wilsonville, OR, 97070-9215 USA

Full-time

Onsite

Senior Level

7+ years exp

RTX is seeking an on-site Customer Quality Program Manager to support Military programs at their Wilsonville, Oregon site. The role focuses on improving customer satisfaction through quality improvement initiatives and serves as the primary customer point of contact for quality.

AerospaceManufacturingSecuritySensorTelecommunications

No H1B

U.S. Citizen Only

Responsibilities

Works within a matrix-based organization across product quality, supply chain quality, manufacturing engineering, operations, design, and customer support to provide solutions for the customer

Acts as the “Voice of the Customer” to communicate customer needs back to the factory and ensures that the appropriate support is provided

Triage product issues identified at the Customer’s Final Assembly Line to ensure seamless support for Collins’ products

Must be willing to provide flexible support for high-impact issues that arise at the customer’s Final Assembly Line (may require limited support outside of normal working hours)

Collaborates with the customer to disposition product returns that are deemed to be conforming

Participates in customer audits/assessments/visits when requested

Qualification

Quality AssuranceAerospace experienceCustomer supportTechnical familiarity with AvionicsRegulatory knowledge FAARegulatory knowledge EASACross-functional team leadershipCommunication skillsProblem-solving skills

Required

Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and minimum 10 years prior relevant experience or an Advanced Degree in a related field and minimum 7 years of experience

Excellent communication skills (both verbal and non-verbal) must be able to summarize complicated technical topics quickly and concisely to executive leadership both internally and externally

Customer support experience interfacing with an OEM and/or aftermarket customer

Preferred

5+ years in Aerospace with solid knowledge of Quality Assurance in production / manufacturing and new product developments

Technical familiarity with Avionics products & systems

FAA, EASA, and other regulatory authority knowledge with PMR / MRB, Corrective action methodology experience is desired

Ability to effectively lead a cross-functional team to drive quality improvement initiatives

Benefits

Medical, dental, and vision insurance

Three weeks of vacation for newly hired employees

Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option

Tuition reimbursement program

Student Loan Repayment Program

Life insurance and disability coverage

Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection

Birth, adoption, parental leave benefits

Ovia Health, fertility, and family planning

Adoption Assistance

Autism Benefit

Employee Assistance Plan, including up to 10 free counseling sessions

Healthy You Incentives, wellness rewards program

Doctor on Demand, virtual doctor visits

Bright Horizons, child and elder care services

Teladoc Medical Experts, second opinion program

And more!

Company

RTX

Glassdoor3.8

RTX is comprised of three market-leading businesses – Collins Aerospace, Pratt & Whitney and Raytheon – working as one to answer the biggest questions and solve the hardest problems in aerospace and defense.

Founded in 1922

Arlington, Virginia, USA

10001+ employees